Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $160k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Transmit Security

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🔒 Cybersecurity

🤝 B2B

🤖 Artificial Intelligence

💰 $543M Series A on 2021-06

Cybersecurity • B2B • Artificial Intelligence

Transmit Security is a company that provides advanced identity solutions aimed at improving customer identity management, fraud prevention, and identity verification. They offer a unified platform for managing customer identities, eliminating fraud, and enhancing customer journeys with cutting-edge technology such as AI-based analytics. Their platform supports complex identity operations across multiple channels and applications, including B2C and B2B environments. By integrating security, AI, and orchestration, Transmit Security helps organizations streamline identity-related processes and improve overall security and user experience.

📋 Description

• Ensure our customer’s success and adoption of Transmit Security’s solutions. • Build knowledge of customer’s environments and use cases to become the customer’s champion at Transmit Security. • Understand our customers' business and technical needs, use cases and priorities, and provide technical guidance on how best to leverage Transmit Solutions to achieve our customers’ desired outcomes. • Champion the onboarding experience of new customers and driving time-to-value and ROI for customers by partnering with Product, Research & Development and Professional Services teams to deliver world class product integrations. • Identify and drive resolution of technical roadblocks for customers, helping them realize the value of Transmit products. • Develop a deep technical understanding of Transmit’s products, their features, functions and architect solutions to address customers business and security needs. • Lead the post-sales team working with Product and Research & Development counterparts to shape Transmit products to meet our customers evolving needs. • Help manage and shape customer technical response during incidents, and ensure internal action is being executed urgently. • Present product roadmap and confirm alignment with the customer's business goals and priorities. • Participate in Quarterly Business Reviews with the Customer to highlight progress, opportunities for expansion, address blockers and enhance our partnership. • Act as a trusted technical adviser to the customer to strengthen customer relationships. • Develop and lead in-person, remote and webinar Customer enablement sessions on Transmit Product features and use cases, best practices, and knowledge transfer. • Work with Sales and Field Engineers to develop new opportunities and provide continual and consistent feedback on health and wellbeing of the account. • Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success.

🎯 Requirements

• Demonstrated technical leadership in B2B SaaS Customer Success, Solution Engineering, Technical Account Management, or services/support positions. • Previous experience leading and building out Technical Account Management, Customer Success, and/or Solution Engineering teams, processes and procedures is a plus, and strongly preferred. • Demonstrated ability to develop and nurture executive level relationships within customer organizations, as well as internal. • A track-record of successfully working with all levels of cross-functional internal teams leading technical projects and resources. This role will require light Project Management skills, demonstrated experience is a plus. • Deep and proven technical knowledge in Risk/Fraud and Identity and Access technologies - SSO, SAML Federated Identity, OAuth, OIDC, RBAC, REST APIs, Certificates and Management (trust chain), Identity Orchestration, WebAuthn (FIDO2 Passkeys). • Technical awareness of AWS, Azure, GCP cloud architectures and OpenShift and Kubernetes frameworks. • Technical curiosity to learn new bleeding edge technologies and platforms, and apply this knowledge to support customers in their journey with Transmit. • Experience developing, executing and driving adoption of key strategic initiatives across cross-functional teams. • Agility to adapt to quickly changing technical, business and market needs. • Willingness to travel as needed to support customer engagements in EMEA (up to once a month).

🏖️ Benefits

• Competitive salary. • Comprehensive benefits package including health, dental, and vision insurance. • Dynamic and collaborative work environment with a focus on innovation. • Flexible work arrangements and remote work options.