GoHealth Urgent Care
1001 - 5000 employees
Founded 2014
⚕️ Healthcare Insurance
🏥 Healthcare
📡 Telecommunications
Healthcare Insurance • Healthcare • Telecommunications
GoHealth Urgent Care is a healthcare provider that offers on-demand urgent care services both in-person and virtually. Patients can book virtual visits for various health concerns ranging from allergies to injuries, as well as access physical centers across multiple states. GoHealth aims to increase access to quality healthcare while ensuring a convenient, efficient, and compassionate experience for all patients.
Live Messaging Agent – Temp (6 month)
🔥 0 minutes ago
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GoHealth Urgent Care
1001 - 5000 employees
Founded 2014
⚕️ Healthcare Insurance
🏥 Healthcare
📡 Telecommunications
Healthcare Insurance • Healthcare • Telecommunications
GoHealth Urgent Care is a healthcare provider that offers on-demand urgent care services both in-person and virtually. Patients can book virtual visits for various health concerns ranging from allergies to injuries, as well as access physical centers across multiple states. GoHealth aims to increase access to quality healthcare while ensuring a convenient, efficient, and compassionate experience for all patients.
📋 Description
• Serve as the first point of contact for GoHealth Urgent Care patients through the digital live messaging platform • Respond to inbound live chat and messaging inquiries professionally, empathetically, and efficiently • Provide non-clinical information about services, insurance, self-pay options, imaging availability, clinic hours, locations, and visit preparation • Accurately document interactions and outcomes within Salesforce • Route clinical or emergent inquiries appropriately according to escalation and safety guidelines • Use QGenda and Clockwise to manage scheduling, provider and X-ray availability, and workflow adherence • Maintain knowledge of GoHealth locations, services, and operational updates • Adhere to HIPAA, privacy, and compliance standards • Foster collaboration, innovation, diversity and inclusion, courage and integrity, and accountability
🎯 Requirements
• High school diploma or equivalent required • 1+ year of experience in customer service, contact center, or digital messaging support • Prior healthcare, urgent care, or non-clinical patient-facing support experience • Associate or bachelor’s degree preferred • Experience using Salesforce preferred • Familiarity with workforce management or scheduling tools such as QGenda or Clockwise preferred • Excellent judgment and interpersonal skills • Ability to work prolonged periods at a computer with extended screen usage • Strong written communication and effective multitasking skills • Adaptability and resilience in a dynamic healthcare setting • Proficiency working across multiple systems and digital platforms simultaneously • Ability to follow standardized workflows while exercising sound judgment and discretion • Customer-focused problem-solving and issue-resolution skills • Empathy-driven approach focused on patient advocacy • High attention to detail, accuracy, and data integrity • Effective time management and prioritization in a metrics-driven environment • Ability to work collaboratively while maintaining individual accountability • Commitment to a collaborative, inclusive, and service-oriented team culture
🏖️ Benefits
• Part-time temporary position for 6 months • No travel is required for this position • Equal Employment Opportunity and reasonable accommodations for qualified individuals with disabilities
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