Live Messaging Agent – Temp, 6 Month

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GoHealth Urgent Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

⚕️ Healthcare Insurance

🏥 Healthcare

📡 Telecommunications

Healthcare Insurance • Healthcare • Telecommunications

GoHealth Urgent Care is a healthcare provider that offers on-demand urgent care services both in-person and virtually. Patients can book virtual visits for various health concerns ranging from allergies to injuries, as well as access physical centers across multiple states. GoHealth aims to increase access to quality healthcare while ensuring a convenient, efficient, and compassionate experience for all patients.

📋 Description

• Serve as the first point of contact for GoHealth Urgent Care patients through digital live messaging platform • Focus on non-clinical patient inquiries, delivering timely and accurate support • Handle real-time message conversations related to services, insurance, imaging availability, and clinic operations • Ensure a seamless customer experience across digital channels • Accurately document interactions and outcomes within Salesforce • Route clinical or emergent inquiries appropriately following escalation and safety guidelines • Utilize scheduling tools to manage availability and workflow adherence

🎯 Requirements

• High school diploma or equivalent required • 1+ year experience in customer service, contact center, or digital messaging support role • Prior healthcare, urgent care, or patient-facing support experience (non-clinical) • Associate or bachelor’s degree preferred • Experience using Salesforce preferred • Familiarity with workforce management or scheduling tools such as QGenda or Clockwise preferred

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities