Recovery Access Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Groups Recover Together

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Groups Recover Together is a recovery support organization that specializes in helping individuals regain control of their lives from substance use disorders, particularly focusing on opioid recovery. They offer fast access to Suboxone treatment and provide a range of support options, including in-person and virtual treatment, while accepting insurance and Medicaid. With a non-judgmental approach and a strong emphasis on community support, Groups aims to help members rebuild their lives and maintain their recovery effectively.

📋 Description

• Answer all calls within established guidelines in a welcoming, energetic manner • Explain organizational structure and program criteria to prospective and current members • Provide informed answers to clinical questions and identify, assist, and follow through on caller needs • Initiate client Biopsychosocial Assessments using motivational interviewing techniques to determine program eligibility • Schedule initial intake appointments using the EMR • Facilitate seamless client intake and coordinate client no-shows with clinic coordinators • Serve as the first touchpoint and member liaison for prospective and current members • Provide a positive experience and build therapeutic rapport with clients • Perform other duties as assigned based on business needs

🎯 Requirements

• High school diploma or equivalent required; Associate's degree preferred • Minimum 1-year experience in human services/healthcare or customer service professional role • Access to reliable internet and telephone services with at least 10M download and 5M upload speeds • Strong WiFi signal from the remote work location • Must meet pre-employment requirements and maintain applicable state and job-related background-screening guidelines • Depending on state-specific requirements, fingerprinting, drug testing, health screening, CPR/Basic First Aid, and license/credential verifications may be required • Friendly, clear, and warm phone communication style • Critical thinking, judgment, prioritization, and customer service skills • Comfort working with multiple IT systems, applications, tools, and telecommunication systems • Ability to work independently under general supervision • Ability to understand and adhere to the Code of Conduct • Ability to work Monday–Friday, 11am–7pm EST • Must work a minimum of 3 company holidays per year and 2 company mental health days per year

🏖️ Benefits

• Company holidays worked are paid at time and a half • Required company mental health days • Remote work arrangement • Equal employment opportunity and diversity and inclusion commitment