Care Consultant – Caregiver Services

Job not on LinkedIn

🕒 June 16

🥔 Idaho – Remote

🥔 Idaho – Remote

💵 $15 - $23 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💼 Consultant

🚫👨‍🎓 No degree required

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Magnolia

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Magnolia is a caregiver support organization that provides a clinically integrated approach to assist families caring for adults with chronic conditions like Alzheimer's disease and diabetes. With a mission to dignify family caregiving and ensure that no one has to navigate the caregiving journey alone, Magnolia offers personalized guidance, training, counseling, and access to diagnostic services, all covered by insurance. By partnering with healthcare systems, they facilitate a coordinated approach to caregiving, aiming to improve the quality of life for both caregivers and patients.

📋 Description

• Serve as the first point of contact for prospective clients and referral partners through phone, email, and other communication channels. • Respond to inquiries, answer questions, and guide families through Nolia’s services and programs. • Assess caregiver and patient needs, identify challenges, and help determine the most appropriate care pathway. • Build trust with families by providing empathetic, knowledgeable, and timely support during emotionally complex situations. • Manage a high volume of inbound and outbound outreach while delivering a compassionate, high-quality experience for every family. • Meet individual and team goals related to call activity, response times, appointment scheduling, and program enrollment. • Track and manage opportunities within our CRM to ensure timely follow-up and accurate documentation.

🎯 Requirements

• 2+ years of experience in customer service, client success, inside sales, care coordination, patient access, or operational support roles. • Experience working with older adults, family caregivers, healthcare organizations, behavioral health, social services, or care delivery environments is strongly preferred. • Familiarity with dementia care, caregiving challenges, aging-related conditions, or healthcare navigation is a plus. • Experience working in a startup or rapidly growing organization is a plus.