Midi Health
51 - 200 employees
Meet Midi: The only virtual care platform focused on female midlife health. Our care is designed by world class experts in perimenopause, menopause, and more. Everything we do serves our mission—to help women feel strong and healthy through a critical chapter of their lives and careers.
Patient Service Representative – Patient Experience
🔥 53 minutes ago
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Midi Health
51 - 200 employees
Meet Midi: The only virtual care platform focused on female midlife health. Our care is designed by world class experts in perimenopause, menopause, and more. Everything we do serves our mission—to help women feel strong and healthy through a critical chapter of their lives and careers.
📋 Description
• Serve as the first point of contact for patients, primarily via phone, with empathy, discretion, and follow-through, providing exceptional patient care • Manage a high volume of inbound and outbound calls related to patient support, service recovery, scheduling, and care coordination • Respond to patients who may be escalated, frustrated, or confused, and work to resolve their concerns with compassion and professionalism • Navigate patient concerns using appropriate service recovery protocols and escalate when necessary • Document patient interactions accurately and thoroughly in Zendesk and the Electronic Health Record (EHR) system • Act as a patient advocate and liaison across departments to facilitate timely and effective solutions • Proactively identify areas for patient experience improvement and share feedback with leadership • Uphold patient confidentiality across all communications, systems, and platforms • Embody core values of compassion, accountability, respect, integrity, and trust
🎯 Requirements
• 5+ years of experience in a high-touch, patient-facing role • 2+ years of experience using Zendesk (or comparable ticketing software) • 2+ years of experience using Athena (or comparable EHR system) • 2+ years of experience using Google Workspace (required) • Proven ability to communicate clearly and professionally, both verbally and in writing • Experience handling escalated patient concerns or grievances with discretion and empathy • Strong critical thinking, judgment, and decision-making skills • Must have a quiet, distraction-free home workspace and reliable high-speed internet • Bilingual (Spanish or other language) a plus.
🏖️ Benefits
• Health, dental, and paid time off benefits • 100% remote work environment
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