Patient Service Representative – Patient Experience

Job not on LinkedIn

🕒 June 29

🇺🇸 United States – Remote

💵 $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Midi Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛡️ Insurance

🍽️ Food & Beverage

Consulting • Insurance • Food & Beverage

Midi Health is the only virtual care platform dedicated to female midlife health, focusing specifically on perimenopause, menopause, and related health issues. Designed by experts, Midi Health aims to assist women aged 40 and above in navigating the complexities of midlife health through a holistic approach that considers individual health history, lifestyle, and genetics. The platform offers customized care plans that may include hormonal and non-hormonal medications, lifestyle coaching, wellness therapies, and more, all while being covered by most PPO insurance plans.

📋 Description

• Serve as the first point of contact for patients, primarily via phone, providing exceptional patient care • Manage high-volume inbound and outbound calls related to patient support, service recovery, scheduling, and care coordination • Resolve concerns from escalated, frustrated, or confused patients with compassion and professionalism • Navigate patient concerns using service recovery protocols and escalate when necessary • Document patient interactions accurately in Zendesk and the Electronic Health Record (EHR) system • Act as a patient advocate and liaison across departments • Identify patient experience improvements and share feedback with leadership • Uphold patient confidentiality across communications, systems, and platforms • Serve as a bridge between patients, clinicians, and internal teams across scheduling and billing

🎯 Requirements

• 5+ years of experience in a high-touch, patient-facing role • 2+ years of experience using Zendesk (or comparable ticketing software) • 2+ years of experience using Athena (or comparable EHR system) • 2+ years of experience using Google Workspace (required) • Proven ability to communicate clearly and professionally, both verbally and in writing • Experience handling escalated patient concerns or grievances with discretion and empathy • Strong critical thinking, judgment, and decision-making skills • Must have a quiet, distraction-free home workspace and reliable high-speed internet • Bilingual (Spanish or other language) a plus • Must be authorized to work in the United States without current or future sponsorship needs

🏖️ Benefits

• Opportunity to join a fast-growing, mission-driven healthcare startup • Health, dental, and paid time off benefits • 100% remote work environment