Member Success Manager

🕒 Yesterday

🇺🇸 United States – Remote

💵 $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Pavilion

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🤝 B2B

📚 Education

☁️ SaaS

💰 Venture Round on 2021-06

B2B • Education • SaaS

Pavilion is the world's leading private community for Go-To-Market (GTM) leaders, offering a trusted space for professionals in sales, marketing, customer success, and revenue operations to connect, learn, and grow. The community provides access to world-class education, actionable insights, and meaningful connections, enabling members to navigate their careers successfully. With over 10,000 global members and a multitude of resources such as local events, global summits, and specialized educational courses, Pavilion supports professionals at every stage of their career, fostering growth and community engagement.

📋 Description

• Own the end-to-end member lifecycle from post-enrollment through renewal, ensuring members consistently experience and recognize the value of Pavilion. • Monitor and manage member health and engagement signals , proactively identifying risk and opportunity across the member journey and developing appropriate interventions. • Drive retention and renewals through value-based conversations • Act as a trusted partner and advisor to members , connecting them to relevant peers, programs, and experiences. • Capture and synthesize member feedback to serve as an internal advocate for our members and inform improvements across onboarding, programming, and lifecycle experience. • Contribute to developing scalable success practices and playbooks as Pavilion grows.

🎯 Requirements

• 3+ years of experience in Customer or Member Success, Account Management, or Renewals at a subscription business • Proven experience owning renewals and retention outcomes • Strong communication skills and comfort engaging with an executive-level audience • Ability to balance high-touch relationships with operational discipline across a sizable book of business • Highly organized and comfortable operating in a fast-moving, startup environment where there isn’t always an existing playbook.

🏖️ Benefits

• Flexible remote environment built on collaboration, accountability and kindness • Ability to positively influence and impact the lives of our members throughout the globe by enabling professional and personal development • Join a mission-driven organization that prioritizes the professional growth of its members above all • Engage with some of the brightest minds in various industries and gain insights that can propel your own career forward • Enjoy the flexibility of remote work along with the opportunity to develop new skills and advance within the company