Client Engagement Lead

🕒 July 8

🇺🇸 United States – Remote

💵 $145k - $175k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 23%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Very

WebsiteLinkedInAll Job Openings

51 - 200 employees

IoT • Technology • Software Development

Very is a company specializing in end-to-end IoT development. They offer a wide range of Internet of Things (IoT) solutions, including IoT product and interface design, data solutions and machine learning, IoT hardware and firmware, and software development for connected systems. Very focuses on creating innovative, connected products and digital infrastructure, with an emphasis on human-centered design and digital transformation. They provide services that integrate hardware, software, data, and design to ensure seamless user experiences and help enterprises harness IoT to push the boundaries of their business models.

📋 Description

• Own 1–3 active client relationships and the overall outcome of each engagement • Serve as the primary relationship owner and maintain client trust • Drive alignment between client expectations and Very’s delivery capabilities • Escalate issues early with recommendations • Travel within the US when in-person presence strengthens client relationships and deliverables • Own engagement profitability, understand margin, monitor burn, and flag risks • Write and negotiate Statements of Work for new phases and follow-on engagements • Identify and close expansion opportunities within existing accounts • Participate in the sales process for new opportunities • Manage delivery health across scope, schedule, and quality • Make delivery tradeoff decisions and present options • Run standups, sprint planning, and milestone reviews on smaller engagements • Partner with project managers on larger engagements for steering, scope management, and client strategy • Coach team members on client-services practices • Model standards for client engagement • Report consistently in Program Tactical and avoid surprises to leadership

🎯 Requirements

• Bachelor's degree in Engineering (or equivalent hands-on experience) • Time spent working as a practicing engineer earlier in your career • Technical fluency sufficient to earn the respect of engineering teams and translate client needs into actionable scope • 5+ years of experience in client services, technical program management, or a delivery-facing role at a technology consulting or product company • Demonstrated experience owning client relationships, not just supporting them • Ability to write and negotiate Statements of Work independently • Experience managing project budgets and financial indicators • Excellent written and verbal communication skills; ability to present to executives and lead difficult conversations • Experience with IoT, connected hardware, or complex technical product development strongly preferred • Background in electronics hardware, firmware, or embedded systems product development strongly preferred • History of working directly with contract manufacturers strongly preferred • Experience in a pre-sales or solutions engineering capacity strongly preferred • 3+ years in a consultancy or client services environment strongly preferred • Ability to travel within the US as needed for client engagements • Must reside within the posted region • No visa sponsorship provided • No contractors or agencies

🏖️ Benefits

• Up to 20% performance bonus in year one • 401(k) match • $200-$250/month cell phone + internet stipend • $600/year home office stipend • Comprehensive health, dental, and vision insurance • Paid parental leave (95th percentile in the U.S.) • Professional development stipend • Loaned MacBook Pro • Annual team retreat

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