Client Engagement Lead

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $145k - $175k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Very

WebsiteLinkedInAll Job Openings

51 - 200 employees

IoT • Technology • Software Development

Very is a company specializing in end-to-end IoT development. They offer a wide range of Internet of Things (IoT) solutions, including IoT product and interface design, data solutions and machine learning, IoT hardware and firmware, and software development for connected systems. Very focuses on creating innovative, connected products and digital infrastructure, with an emphasis on human-centered design and digital transformation. They provide services that integrate hardware, software, data, and design to ensure seamless user experiences and help enterprises harness IoT to push the boundaries of their business models.

📋 Description

• Serve as the primary relationship owner for 1–3 client engagements simultaneously • Maintain client trust at the working level — know your stakeholders, understand their business, and be the person they call when something feels off • Drive alignment between client expectations and what Very can actually deliver • Escalate early and with a recommendation — never let a problem become a surprise • Own the profitability of your engagements — understand margin, monitor burn, and proactively flag risk • Write and negotiate Statements of Work for new phases and follow-on engagements • Identify expansion opportunities within existing accounts and close them • Participate in the sales process for new opportunities — Very's best Engagement Leads are part of the commercial motion • Accountable for the health of delivery on your engagements — scope, schedule, and quality • Make tradeoff calls with confidence; bring options, not just problems • On smaller engagements (≤ $250–400K, single workstream, small team): run the cadence yourself — standups, sprint planning, milestone reviews • On larger engagements: partner with a PM who runs execution; you shift altitude to steering, scope management, and client strategy • Coach team members on what it means to work in a client services organization — communication, expectation management, escalation • Model the standard for how Very engages with clients

🎯 Requirements

• 5+ years of experience in client services, technical program management, or a delivery-facing role at a technology consulting or product company • Demonstrated experience owning client relationships — not just supporting them • Ability to write and negotiate Statements of Work independently • Experience managing project budgets and financial indicators • Excellent communication skills — written, verbal, and in the room; able to present to executives and lead difficult conversations • Technical fluency sufficient to earn the respect of engineering teams and translate client needs into actionable scope (you do not need to code, but you need to understand what you're selling and delivering) • Experience with IoT, connected hardware, or complex technical product development strongly preferred • Background in electronics hardware, firmware, or embedded systems product development is strongly preferred • History of working directly with contract manufacturers • Experience in a pre-sales or solutions engineering capacity • 3+ years in a consultancy or client services environment

🏖️ Benefits

• 401(k) match • $250/month cell phone + internet stipend • $600/year home office stipend • Comprehensive health, dental, and vision insurance • Paid parental leave (95th percentile in the U.S.) • Professional development stipend • Loaned MacBook Pro • Annual team retreat