Vice President, Client Success

Job not on LinkedIn

🔥 3 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $180k - $200k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jorie AI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Jorie AI is a company that revolutionizes the healthcare and finance industries by providing advanced AI-driven solutions. Specializing in revenue cycle management (RCM), Jorie AI leverages robotic process automation and powerful business intelligence tools to streamline financial and healthcare operations, increase profitability, and enhance reporting. Their services include maximizing operational output, managing resources, and structuring seamless flows of critical patient and financial data. Jorie AI focuses on delivering custom automation solutions tailored to clients' objectives to improve patient outcomes, physician satisfaction, and financial margins. The company is known for its innovative use of AI in healthcare claim management and revenue cycle consulting, significantly reducing operational inefficiencies and improving financial performance.

📋 Description

• Lead the Client Success function and establish strategies that drive client satisfaction, retention, and growth • Develop and maintain executive-level relationships with strategic healthcare clients • Drive revenue growth through account expansion, upselling, cross-selling, and adoption of additional services and solutions • Lead executive business reviews and strategic planning discussions with clients • Partner with clients to improve revenue cycle performance, operational efficiency, and financial outcomes • Oversee client health and retention strategies, proactively addressing risks and opportunities • Champion adoption of AI-enabled solutions and innovative technologies that deliver value to clients • Collaborate with Product, Operations, Sales, Marketing, and Onboarding teams to ensure a seamless client experience • Serve as the voice of the customer and provide strategic feedback to support continuous improvement • Establish, track, and report on key client success metrics, including retention, satisfaction, growth, and revenue impact • Mentor and develop Client Success team members while fostering a customer-centric culture • Maintain high client satisfaction and retention • Drive measurable revenue growth through account expansion and strategic partnerships • Build trusted executive-level client relationships • Improve client revenue cycle performance and business outcomes • Expand adoption of AI-powered solutions and services • Develop and lead a high-performing Client Success team • Contribute to company growth, client success, and long-term organizational objectives

🎯 Requirements

• 10+ years of experience in healthcare revenue cycle management, healthcare consulting, client success, sales, strategic account management, or related leadership roles • 5+ years of leadership experience managing client-facing teams • Experience working with hospitals, health systems, physician groups, ambulatory organizations, or RCM service providers • Strong understanding of revenue cycle operations, including billing, coding, claims management, denials, reimbursement, accounts receivable, and revenue cycle analytics • Proven success managing executive client relationships and strategic accounts • Demonstrated experience driving revenue growth through account expansion, upselling, cross-selling, and consultative sales approaches • Excellent communication, presentation, relationship-building, leadership, and problem-solving skills • Experience with healthcare technology, automation platforms, AI-enabled solutions, or revenue cycle software preferred • Ability to travel up to 50% • Must be legally authorized to work in the USA • No Contractors, No C2C, No Visa Sponsorship

🏖️ Benefits

• Growth advancement opportunities • Flexible work environment (Work-life Balance) • Collaborative and friendly company culture • 401(k) matching up to 4% • Medical • Dental • Vision • Long/Short Term Disability insurance • Life insurance $25,000 Paid by employer • PTO 2 weeks • 10 and half Holidays