Patient & Site Operations Coordinator

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Journey Clinical

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

Journey Clinical is a platform specializing in psychedelic-assisted psychotherapy for mental health treatment. The company partners with licensed mental health professionals to offer evidence-based treatments, starting with Ketamine-Assisted Psychotherapy (KAP). Journey Clinical provides therapists with the tools to deliver safe and effective KAP, reporting improvements in depression and anxiety clinical scores for 87% of patients after two medical visits. The company collaborates with a world-class medical team for comprehensive care that includes KAP screening, prescriptions, outcome monitoring, and psychiatric medication management. Journey Clinical focuses on holistic mental health treatments in partnership with trusted therapists to address the root causes of mental health issues.

📋 Description

• Support day-to-day operations across a growing network of Spravato treatment sites, including scheduling, session flow, and patient throughput for cohorts of patients at multiple locations • Coordinate intake logistics, insurance prior authorization tracking, and REMS-required documentation across sites • Serve as a point of contact for patients regarding scheduling, session prep, and program questions • Monitor and ensure all existing sites in the network remain compliant with Spravato REMS program requirements, flagging gaps and partnering with site teams to resolve them • Manage supply inventory tracking (Spravato stock, monitoring equipment) and reorder logistics across sites • Track patient outcomes data and session completion rates across the network for program reporting • Collaborate with the site setup team, revenue cycle management team, and clinical operations to escalate patient needs and execute on any necessary workflow changes • Use your day to day experience to inform discussions with Product as we build out new systems and features to support our growing network • Troubleshoot day-of operational issues (no-shows, scheduling conflicts, adverse events escalation) remotely and in real time • Support onboarding of new clinicians or partner sites into existing Spravato operational workflows as the network scales

🎯 Requirements

• Minimum 2+ years of hands-on operations experience specifically within a Spravato® (esketamine) clinic • Demonstrated understanding of REMS compliance requirements and esketamine-specific monitoring protocols • Strong organizational and multitasking skills, with proven ability to manage multiple patients/sessions/sites simultaneously • Comfort working remotely while coordinating real-time operations at in-person clinical sites • Comfort with EHR systems, scheduling platforms, and insurance prior-authorization workflows • Excellent communication skills, both patient-facing and inter-team • High attention to detail and reliability with documentation and compliance protocols • Experience with multi-site or multi-clinician Spravato operations (Preferred) • Familiarity with behavioral health or psychiatric outpatient settings beyond Spravato specifically (Preferred) • Experience training or onboarding new staff into clinical operations workflows (Preferred) • Experience working remotely in a fast-scaling, multi-location healthcare operations role (Preferred)

🏖️ Benefits

• Full medical/dental/vision coverage • Unlimited PTO (all employees are strongly encouraged to take at least 18 days off per year; most of us take 25+ including mental health days and moon days) • Rapid career growth and high ownership • Pioneer a new industry with a new health tech business model (i.e."Innovation on innovation") with direct access to industry leading experts • Have a net positive impact on people's mental health and overall well being with new mental health treatments including psychedelic-assisted psychotherapy