Account Manager

🕒 September 2

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 39%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JT Group Limited

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1888

📡 Telecommunications

👥 B2C

☁️ SaaS

Telecommunications • B2C • SaaS

JT Group Limited is a telecommunications company that provides a variety of services including mobile and broadband solutions. With their new customer app and online portal, users can easily manage their accounts, whether they are on a pay monthly or pay-as-you-go plan. JT Group is focused on enhancing customer experience through seamless account management and offers its services across different regions including Jersey, Guernsey, and internationally.

📋 Description

• Develop and execute account plans supporting portfolio growth, customer retention and new business acquisition. • Manage and grow a portfolio of business customers against revenue, retention and commercial objectives. • Build and maintain relationships with customer stakeholders and decision-makers. • Identify and develop opportunities to expand JT's products, services and solutions. • Drive customer retention through proactive engagement, renewal planning and commercial risk management. • Generate and qualify new business opportunities within assigned sectors, territories or target accounts. • Manage sales opportunities from identification and qualification through proposal, negotiation and contract completion. • Coordinate internal resources to manage customer opportunities, requirements and service commitments. • Understand customer priorities and challenges to identify growth opportunities and strengthen customer value. • Maintain accurate pipeline management, opportunity progression and sales forecasting. • Monitor customer satisfaction, account performance and relationship health, implementing improvements where required. • Provide customer and market insights for growth initiatives and commercial planning. • Act as the primary commercial contact for the assigned portfolio and coordinate internal resources to achieve customer and business outcomes.

🎯 Requirements

• Experience in account management, business development or consultative B2B sales, with a proven track record of achieving revenue growth and customer retention objectives. • Strong relationship management skills, with the ability to establish credibility and build trusted partnerships with customer stakeholders. • Ability to identify customer needs and align appropriate solutions to deliver mutual commercial value. • Experience developing and executing account plans, managing opportunities and maintaining an accurate sales pipeline and forecast. • Strong commercial awareness, with the ability to identify growth opportunities, prioritise activities and deliver against agreed objectives. • Effective communication, negotiation and influencing skills, with the confidence to engage a range of internal and external stakeholders. • Demonstrates a collaborative approach, working effectively across teams to deliver positive customer and business outcomes. • Takes accountability for outcomes, follows through on commitments and proactively addresses challenges and risks. • Shares knowledge, insights and opportunities to support collective success and contribute to a positive team culture. • Demonstrates resilience, adaptability and professionalism whilst acting as a positive ambassador for JT's values and behaviours.

🏖️ Benefits

• 24 days holiday • Out of hours allowance • Health & Dental Insurance • Pension Scheme • Commission Scheme • Fully discounted staff services or cash allowance in lieu • Co-working office spaces available for remote employees • Professional Development • Recharge Days