Clinical Operations Specialist, LPN

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K Health

201 - 500 employees

Founded 2016

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

Healthcare Insurance • Artificial Intelligence • Healthcare

K Health is a healthcare technology company that offers 24/7 access to personalized care by pairing clinicians with advanced AI. The platform allows users to receive primary, urgent, and mental health care remotely through a mobile app. By partnering with top health systems and insurance providers across the U. S. , K Health strives to provide high-quality medical services without the need for insurance in many cases. Their expertise spans chronic condition management, urgent care, and mental health services, enabling comprehensive health support for users.

📋 Description

• Optimize and develop clinical workflows to support both clinician and patient experience • You will develop mastery using EHR systems and our internal tools to help create best in class clinical workflow and processes • Receive, monitor, and analyze incoming lab results daily, following appropriate escalation procedures when necessary • Collaborate with key external vendors and suppliers to enable the delivery of lab and imaging services • Monitor clinic phone - handling patient, clinician, lab, and pharmacy calls • Work in collaboration with pharmacy, insurance, and enterprise partners on resolution of escalated patient or partner issues. • Required-on call shifts monitoring Critical Lab Phone Line - (24/7) • Prepare prior authorizations requests • Efficiently process and send EMR Requests • Additional clinical and administrative duties as required

🎯 Requirements

• Licensed Practical Nurse (LPN) with an active MN license and compact license • Ability to work the required shift of Tuesday-Saturday, 9:00a-5:00p CT • You have at least 5 years of experience in healthcare operations • Must be comfortable with and willing to work a flexible schedule • You have experience in telemedicine • Experience with Epic EMR is a plus • You are extremely well organized, detail oriented, and adaptable • You naturally prioritize your work and feel comfortable maintaining varying deadlines • Comfortable working independently as well in a team environment • You are comfortable working within a highly ambiguous, fast paced environment, and can set priorities with minimal input from management.

🏖️ Benefits

• 18 vacation days, 5 sick days, and 2 personal days • 9 company holidays • Paid parental leave • 401k benefit • Competitive health, dental, and vision insurance options

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