Kadince
11 - 50 employees
Financial institutions do many good deeds in their communities. But the software they use to manage their community involvement is outdated and inefficient.
Customer Success Manager
Job not on LinkedIn
🕒 January 11
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Kadince
11 - 50 employees
Financial institutions do many good deeds in their communities. But the software they use to manage their community involvement is outdated and inefficient.
📋 Description
• Provide exceptional customer support and onboarding for financial professionals • Assist customers in using the software effectively • Review emails and respond to customer requests • Log customer interactions in Salesforce • Work collaboratively with team members and clients • Set and meet KPIs for customer satisfaction
🎯 Requirements
• At least 1 year of experience working in the financial industry • Experience with community involvement, CRA, complaints, or marketing • Compassionate with a lot of empathy • Self-starter who doesn’t need every moment of the day planned • Desire to improve listening and teaching skills
🏖️ Benefits
• Competitive pay • 401(k) matching • Generous paid leave • Insurance (medical, dental, vision, life, short-term disability) • Flex spending account • Celebrations for birthdays and work anniversaries • Fun gifts for team members
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