Patient Scheduling Specialist

🔥 2 minutes ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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The University of Kansas Health System

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

⚕️ Healthcare Insurance

📚 Education

🤝 Non-profit

Healthcare Insurance • Education • Non-profit

The University of Kansas Health System is a comprehensive healthcare provider that partners with the University of Kansas Medical Center to offer top-tier medical services and education. It is recognized for its excellence in patient care, research, and education, with services ranging from urgent care to specialized cancer treatment at its NCI-designated cancer center. As a nonprofit organization, it relies on donations to provide high-quality healthcare to the community. Additionally, it offers a variety of educational opportunities through residency programs and fellowships, and emphasizes the importance of wellness and holistic health management for patients and professionals alike.

📋 Description

• Monitor incoming call volume throughout the day and assign staff accordingly to various scheduling duties • Create a seamless experience by coordinating and scheduling appointments for patients including imaging, laboratory, clinic, infusion, treatment, and/or procedures • Provide support for front desk operations including greeting and checking in customers and visitors • Manage the most advanced scheduling and rescheduling workflows in the clinic • Ensure proper front desk coverage and remains in clinic until last patient is checked out and any follow-up visits are scheduled • Provide courteous and timely response to scheduling requests via electronic patient communication including MyChart messages and Artera text messaging platform

🎯 Requirements

• High School Graduate or GED • 2 or more years of progressively responsible and directly related work experience in a healthcare setting OR some combination of health care or contact center experience including 1 year in a UKHS patient scheduling position • Proven ability to effectively schedule for situations with interval timing of appointments for complex care regimens. • Proficient in navigating EPIC EMR to include MyChart messaging as well as use additional scheduling modules (e.g. Beacon Scheduling Orders) • Bilingual preferred with documented proof of competencies via language proficiency assessments

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Professional development opportunities