Technical Support Engineer

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Kantata

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

SaaS • Enterprise • Productivity

Kantata is a technology company focused on providing cloud-based professional services automation (PSA) solutions. Its platform offers features designed to enhance resource management, project management, financial management, and team collaboration. By integrating business intelligence and workflows, Kantata empowers organizations to manage their operations efficiently, optimize resource planning, and improve project outcomes. The company is designed to serve agencies, consultants, and professional services firms, helping them to scale operations and deliver exceptional client experiences.

📋 Description

• Troubleshooting/investigation of customer-reported issues and questions • Communication and analysis of relevant concepts, configuration setups, and product information • Positioning and accommodation of relevant Kantata SX capabilities and services • Escalation handling, prioritization, communication, and customer advocacy for resolving functional issues • Enablement and engagement with colleague teams – Education, Customer Success, Service Delivery, Sales – to recognize and identify action opportunities and optimize collaboration to enhance customer experience • Time-specific shift attendance and resource schedule compliance for coverage purposes • Occasional shifted and off-hours tasks may be required • Ability to be successful in self-management and discipline towards attendance, communication quality, and team participation • Voice and video meetings with customers and colleagues

🎯 Requirements

• Familiar general knowledge of modern web technology and accessibility – e.g., Server-client relationship, DOM, REST API, HTML/CSS/Javascript stack, HTTP statuses, modern web browsers and operating systems, mobile applications/device types, SaaS/PaaS architecture, etc. • Familiar knowledge of software development lifecycle – from roadmap to development to QA to deployment • Experience with relational database structures (SQL, SOQL, etc), techniques and considerations for traversing related data tables/objects • Sound communication skills including business writing and excellent spoken and written English • Ability to articulate technical concepts into concise and understandable explanations for a less technical reader • Demonstrable skill in analysis or technical problem solving • Self-management, ability to maintain productivity and quality without constant direct supervision • Hold or be studying a computer science or software engineering related degree or comparable and demonstrable knowledge of key concepts • Specific knowledge of Salesforce, Apex, and the master-detail object model are a significant plus, though not required

🏖️ Benefits

• Eligible to participate in a Company Wide Bonus Plan • Strong work-life balance that’s a true focus of the company • An intentionally engaging and collaborative culture - ditch the silo! • The chance to learn from some of the best people in the business • A vibrant, collaborative and devoted team, who still makes time for fun