Manager, Technical Support Engineering

🕒 July 14

🏄 California, Colorado, +8 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $85k - $111.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♀️ Software Engineering Manager

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Bullhorn

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 HR Tech

☁️ SaaS

🎯 Recruiter

💰 Private Equity Round on 2020-09

HR Tech • SaaS • Recruitment

Bullhorn is a leading provider of cloud-based software solutions specifically designed for the staffing and recruitment industry. Headquartered in Boston, Bullhorn offers a comprehensive platform that includes applicant tracking, CRM, and recruitment automation tools. The company focuses on enhancing productivity and efficiency for recruitment agencies by streamlining the recruitment lifecycle, from sourcing candidates to onboarding and invoicing. Bullhorn's offerings are enhanced with AI and analytics to provide actionable insights and improve decision-making processes for staffing firms. With over 20 years of experience and a global presence, Bullhorn is committed to empowering staffing agencies to scale their operations effectively and maintain competitive advantages in the market.

📋 Description

• Lead the team serving as the highest point of escalation for complex client issues • Own the team's ticket queue by reprioritizing and keeping focus on the highest-impact issues • Lead escalations end-to-end: engaging clients directly, mobilizing internal resources, and guiding your team with a client-first lens • Help your team get unstuck quickly • Coach your team on problem-solving, critical thinking, and root cause analysis • Align cross-functionally to surface and drive holistic solutions beyond the support team

🎯 Requirements

• 3+ years leading, coaching, and performance managing teams • Ability to coach, develop, and unblock a technical team • Clear, confident communicator with strong attention to detail • B2B SaaS experience is a plus • Must be located in West Coast or Mountain time zones

🏖️ Benefits

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more • Unlimited Planned Paid Time Off • Global Mental Health Support • On-Demand Learning & Development • Quarterly paid volunteer days • Lucrative Employee Referral Program (eligible for prior to your first day) • Company-wide mentor program