Support & Solutions Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $31.2k - $78.6k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kaplan Test Prep

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1938

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

Kaplan Test Prep is a leading provider of educational services, offering test preparation courses for a wide range of standardized exams. These include college admissions tests like the ACT and SAT, graduate school exams such as the GMAT, GRE, and LSAT, and professional licensing exams in fields like healthcare and law. Kaplan emphasizes realistic practice with custom-built study plans, performance tracking, and personalized support to help students achieve their desired test scores. With a focus on comprehensive educational resources and expert guidance, Kaplan is dedicated to helping students gain admission to their chosen schools and succeed in their careers.

📋 Description

• Receive and resolve student and faculty inquiries in a fast-paced call- and web-based operations center • Educate and troubleshoot technical support issues including usernames/passwords, software, hardware, and university platform tools • Identify and troubleshoot incidents, then document and retrieve pertinent information for logging, tracking, and escalation • Complete detailed summary forms for issues escalated to higher levels in the technology department • Meet productivity goals including contacts per hour, caller satisfaction, and first-call resolution • Solve multiple issues per call and probe to prevent further calls from students and faculty • Provide support for internal departments including Admissions, Education Advising, Financial Aid, Career Services, and Student Relations • Handle inquiries via phone, chat, and email • Perform other duties as assigned by the Technical Support Manager, Supervisor, Team Leads, or senior personnel

🎯 Requirements

• High School Diploma • 1+ years' related experience • Experience in an inbound technical support environment • Ability to use Microsoft Office programs, Windows OS, and browsers, and learn other business-related applications as needed • Strong customer service skills • Ability to communicate accurate technical information and solutions through various media to a range of customers and resolve issues on the first contact

🏖️ Benefits

• Remote work provides a flexible work/life balance • Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure) • Tuition assistance and substantial discounts for employees and close family members • Comprehensive health benefits with new hire eligibility starting on day 1 of employment • Generous Paid Time Off including paid holidays, vacation, personal, sick paid time-off, one volunteer day, and one diversity and inclusion day