Fan Services Representative – Temp

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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KEEN

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🛒 Retail

👗 Fashion

🛍️ eCommerce

Retail • Fashion • eCommerce

KEEN is a family-owned footwear company founded in 2003 that designs, manufactures, and sells durable, comfortable, and versatile shoes, sandals, and boots. The brand emphasizes sustainability (PFAS-free materials, RE. KEEN pre-loved program), American-made production in a Kentucky factory, values-led mission and impact reporting, and sells directly to consumers through its e-commerce site and retail channels.

📋 Description

• Respond to inbound customer communications by phone, live chat, and email politely and efficiently within a fast-paced environment. • Answer product questions from fans and provide solutions based on individual needs. • Assist fans in submitting internet orders, returns, exchanges, and warranty claims. • Provide technical and/or product information to help fans make informed purchases and reduce the risk of return. • Leverage product and technical knowledge to create revenue opportunities for the brand. • Make suggestions that improve internal processes and result in enhanced fan experiences. • Act as a brand champion.

🎯 Requirements

• High School Diploma or GED • Previous customer service experience and internet call center preferred. • Must be able to work independently with little supervision. • Must be able to manage their own workload, time, and organize their responsibilities within the needs of the business. • Advanced verbal and written communication skills. • Must be flexible in working hours; this is a fluid working position, at times exceeding 40 work hours, to meet the needs of the business. • Ability to respond to complex fan situations with empathy. • A team player who can maintain positive working relationships. • Excellent problem-solving skills. • Detail oriented. • Must have a positive attitude. • Must be able to handle feedback from others. Including peers. • Any equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis.

🏖️ Benefits

• Competitive total rewards strategy • Health and welfare benefits • Equal opportunity employer • Inclusive and diverse community