Student Support Concierge

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

⚪️ Entry-level

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Kentucky State University

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1886

📚 Education

Education

Kentucky State University is a public, historically Black land‑grant university located in Frankfort, Kentucky, offering undergraduate and graduate programs across liberal arts, STEM, education, agriculture, and professional fields. The university provides teaching, research, and community extension services and serves as an educational and cultural resource for the region. Note: the supplied text appears to be marketing and product copy for Linktree and does not describe Kentucky State University.

📋 Description

• Serve as the primary student support contact for assigned online students throughout their academic experience. • Build positive and supportive relationships with students through regular outreach via phone, email, video conferencing, and other communication platforms. • Assist students with course registration processes, registration requirements, and enrollment-related questions. • Provide academic advisement regarding course selection, degree progression, academic policies, and available educational opportunities within established institutional guidelines. • Monitor student academic performance, engagement, and progress toward degree completion, identifying students who may benefit from additional support or intervention. • Proactively communicate with students experiencing academic, personal, or administrative challenges and connect them with appropriate university resources. • Refer students to campus offices and support services, including Financial Aid, Registrar, Student Accounts, Academic Support Services, Disability Services, Counseling, Career Services, and other institutional resources as appropriate. • Maintain accurate, timely, and confidential student records in accordance with university policies and applicable federal and state regulations, including FERPA. • Document all student interactions and maintain detailed case notes using designated student information systems and customer relationship management platforms. • Respond promptly and professionally to student inquiries while maintaining a high standard of customer service. • Collaborate with faculty, academic departments, and university offices to resolve student concerns and improve the student experience. • Communicate trends, concerns, and recommendations to the Student Support Concierge Manager to support continuous improvement of student services. • Participate in training, professional development activities, departmental meetings, and university initiatives. • Support student retention, persistence, and graduation efforts through consistent engagement and individualized support. • Maintain knowledge of university policies, academic programs, student services, and online learning resources. • Perform other duties as assigned.

🎯 Requirements

• Bachelor's degree from an accredited college or university. • One (1) year of experience in customer service, student services, academic advising, higher education, or a related field. • An equivalent combination of education and directly related experience may be considered. • Experience working with diverse populations and providing high-quality customer service is preferred. • Knowledge of student services, academic advising principles, and higher education practices. • Knowledge of FERPA and the importance of maintaining student confidentiality. • Excellent verbal, written, and interpersonal communication skills. • Strong customer service and relationship-building abilities. • Ability to communicate effectively with diverse student populations through multiple communication methods. • Ability to manage multiple priorities while maintaining attention to detail and accuracy. • Strong organizational, problem-solving, and time management skills. • Ability to work independently while collaborating effectively with faculty, staff, and university partners. • Ability to analyze student needs and recommend appropriate resources and solutions. • Proficiency with Microsoft Office Suite, virtual communication platforms, student information systems, customer relationship management software, and other technology used to support online student success. • Ability to adapt to changing priorities and maintain professionalism in a fast-paced environment.

🏖️ Benefits

• Online/Remote • Full-Time • Exempt • Professional development activities • Departmental meetings