Critical Incident Communications Specialist

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $63k - $96k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

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KeyBank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

KeyBank is a full-service bank offering a wide range of financial services for individuals, small businesses, and large institutions. Services include personal and business banking, wealth management, loans, credit lines, mortgages, credit cards, and investment services. KeyBank also provides online and mobile banking tools to help customers manage their finances efficiently. With a focus on financial wellness, KeyBank offers resources to help customers understand banking basics, manage debts, and achieve their financial goals.

📋 Description

• Collaborates with Technology Incident Managers to prioritize and communicate technical support services • Monitors and investigates the impact of technical incidents; prepares written summaries • Provides timely updates, clear information, and communication of resolution • Engages with lines of business and technical teams to assess impact of incidents • Schedules and facilitates department-wide meetings, manages follow-up items

🎯 Requirements

• Bachelor's Degree (preferred) OR Equivalent experience (required) • 5+ years of relevant experience (required) • Extensive Experience with the written English language, especially guidelines for formal and business writing • Extensive Experience with the decision-making process and associated tools and techniques • Extensive Experience with business concepts, tools, and processes needed for sound decisions • Working Knowledge of Information Technology (IT) systems such as Dynatrace, ServiceNow, SharePoint, Microsoft Teams

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work arrangements • Professional development opportunities • Incentive compensation