Fraud Hotline Agent

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $18 - $25 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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KeyBank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

KeyBank is a full-service bank offering a wide range of financial services for individuals, small businesses, and large institutions. Services include personal and business banking, wealth management, loans, credit lines, mortgages, credit cards, and investment services. KeyBank also provides online and mobile banking tools to help customers manage their finances efficiently. With a focus on financial wellness, KeyBank offers resources to help customers understand banking basics, manage debts, and achieve their financial goals.

📋 Description

• Receive inbound calls regarding retail fraud from internal teams, clients, and external institutions • Act as the main liaison between various business lines and clients to facilitate fraud prevention • Review account activity, place security holds, and set up passcodes as necessary • Create, document, and escalate fraud alerts, and build case files for investigation • Provide timely information to clients regarding their claims • Collaborate with different departments within the fraud division • Complete forms to return unauthorized items and perform other tasks or special projects as needed

🎯 Requirements

• High School Diploma or GED equivalent • Minimum 1 year experience in banking, branch operations, fraud analysis or call center functions • Strong ability to meet production goals and manage multiple tasks efficiently • Ability to work independently and make decisions with minimal supervision • Excellent written and verbal communication skills • Exceptional attention to detail • Outstanding customer service abilities

🏖️ Benefits

• Employee workspaces prioritizing in-office presence • Flexible options where roles can be performed effectively in a mobile environment