Service Desk Agent – Afterhours

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Unisys

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

🤖 Artificial Intelligence

🔒 Cybersecurity

💰 Post-IPO Debt on 2020-10

Artificial Intelligence • Cybersecurity • Logistics Optimization

Unisys is a global technology solutions company that specializes in providing digital workplace solutions, cloud and applications services, enterprise computing, logistics optimization, and consulting. Leveraging artificial intelligence, Unisys accelerates productivity and drives innovation by offering cutting-edge solutions that enhance the efficiency of businesses and public services. The company collaborates with leading organizations worldwide to create tailored AI models and digital experiences that secure and improve business processes, ultimately realizing the full potential of AI. Unisys also plays a key role in logistics optimization using quantum computing and data analytics to enhance capacity utilization and route planning. Emphasizing cybersecurity and compliance, Unisys ensures a secure business environment for its clients.

📋 Description

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. • Escalates complex problems to other resolver teams or vendors. • Utilizes problem solving and analytical skills to effectively resolve challenging incidents. • Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

🎯 Requirements

• High School Diploma or GED required • May require technical certification or Associate Degree • Generally, 1-2 years’ experience in area of responsibility • Working knowledge of data and voice network concepts • Languages: English and local languages of the countries it supports.

🏖️ Benefits

• unlimited paid time off • a 401(k) match • comprehensive healthcare • HSA matching • ongoing learning opportunities