Implementations Agent

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Koronet

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

🤝 B2B

🔌 API

SaaS • B2B • API

<Koronet> Koronet is a SaaS company offering a cloud-based sales, inventory, procurement and e-commerce platform tailored for the floral industry. It provides tools for sales management, order and procurement automation, inventory tracking, business intelligence reporting, API integrations, and customer support and implementation services to help wholesalers, growers and floral businesses manage operations and grow revenue.

📋 Description

• Manage a portfolio of 15–25 accounts simultaneously at different stages of digital activation • Spot dormancy signals before they become churn — and act on them proactively • Design and document the activation playbook: what works, what doesn't, how to scale it • Partner with the implementations team to ensure clean, high-momentum client handoffs • Use data (Salesforce, Metabase, Snowflake) to understand account behavior and prioritize outreach • Remove obstacles — don't report them

🎯 Requirements

• 3–4 years of experience in Customer Success, Onboarding, or Activation in SaaS, Marketplace, or Agtech • Proven track record activating B2B accounts resistant to going digital • Commercial instinct: you know when to push and when to listen — and you never wait for the customer to come to you • Metrics-driven mindset: you think in TTV, conversion rate, and churn, not just "accompaniment" • Real autonomy: you assess the context, build the plan, and get moving without waiting for detailed instructions • Native Spanish speaker; advanced English. • Strong Background Signals Seller Activation or Seller Success at a marketplace (MercadoLibre, Faire, or similar) • B2B broker or commercial executive who moved into SaaS • Onboarding lead with a quota — not just a support specialist • Experience in floriculture, produce, or agri supply chain

🏖️ Benefits

• Remote-first team: work from anywhere. • Training, mentorship, and room to grow into senior roles. • English classes and professional development support. • A collaborative culture where your ideas are welcome—and can become reality. • Competitive salary based on experience.