Experienced Intermodal Operations Specialist

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🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Knichel Logistics, Inc.

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11 - 50 employees

Knichel Logistics is a woman-owned, non-asset based provider of transportation and logistics services, including intermodal, trucking, specialty equipment, and various ancillary services. Since our inception, we have earned a reputation in the transportation industry as a reliable and valuable logistics provider with a dynamic, experienced staff. We strive to build and maintain lasting relationships with our carriers, so that with their help we can provide our customers with the smoothest transportation experience possible.

📋 Description

• Order acceptance, order entry, planning, and scheduling of intermodal rail shipments. • Coordinating with Knichel Logistics rail and drayage partners to ensure the appropriate capacity and service to meet our customer’s needs. • Consistent monitoring of intermodal shipments to ensure on-time pick-up and delivery – while proactively identifying and resolving any shipment/account problems. • Resolve escalated customer issues promptly and effectively, ensuring seamless communication between stakeholders. • Collaborate with sales, operations, and procurement teams to enhance service offerings and align with customer expectations.

🎯 Requirements

• 3 years of experience in logistics, specifically intermodal customer service and operations. • Proven ability to manage and prioritize tasks effectively across various customers and shipments. • Strong communication skills while having a sense of urgency and empathy. • Comfortable engaging and building relationships with multiple stakeholders to include shippers, carriers, rails and internal team members. • Detail-oriented and skilled at problem-solving with a proactive approach.

🏖️ Benefits

• Competitive compensation and benefits package. • Remote work and relocation assistance for the right candidate. • A collaborative work environment within our brand-new headquarters in Cranberry Township, PA.