Customer Service Coordinator

Job not on LinkedIn

🔥 1 minute ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $39.5k - $67k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Knights of Columbus

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1882

🛡️ Insurance

🏥 Healthcare

💼 Consulting

Insurance • Healthcare • Consulting

Knights of Columbus is the largest Catholic fraternal organization founded in 1882 that promotes charity, unity, fraternity, and patriotism while providing member-focused services including life insurance, investments, and extensive charitable programs. It operates globally with over 2 million members, significant philanthropic activity, and a major insurance and financial services arm with substantial assets under management and high financial-strength ratings.

📋 Description

• Service inbound telephone and email requests from Knights of Columbus agents and members • Handle complex inquiries involving insurance, annuity, membership, and fraternal transactions • Greet callers professionally and verify security information • Ask probing questions to determine callers’ needs and provide appropriate responses • Use KofC administrative systems to research information and answer inquiries • Respond to questions about life insurance, ownership rights, cash values, accounting and taxation, annuities, settlement options, and fraternal rules • Follow procedures for releasing policyholder information • Assess needs for Home Office assistance and forward requests to appropriate departments • Review, analyze, and respond to email inquiries or route them to the proper department • Serve as liaison between the KofC website and appropriate departments • Review departmental communications, product updates, and other tools • Perform other customer-service-related duties as requested by the supervisor • Focus on first-call resolution, limiting hold time, effective call documentation, and appropriate escalation • Participate in monthly quality assessments, feedback, and mid-year reviews

🎯 Requirements

• Outstanding customer service experience showcasing expertise, fostering trust, and growing customer satisfaction • Effective communication, active listening, empathy, and professionalism • Solid written communication skills • Ability to work and grow in a fast-paced, high-volume call center environment • Willingness to learn new skills and adjust to changes quickly • Open to feedback to support performance and development • Solid computer and multi-tasking skills • High school diploma or equivalent required • Authorization to work in the US required • Position is not eligible for visa sponsorship • Ability to remain in a stationary position for a majority of the workday • French Canadian or Spanish is a plus but not required

🏖️ Benefits

• 13 paid holidays per year in addition to vacation and paid sick leave • Flexible workweek schedules • Certifications, designation, and tuition reimbursement • 401(k) retirement savings plan with matching company contributions • Cash balance retirement plans fully funded by the company • Short-term disability and term life insurance fully paid for by the company • Up to 12 weeks of childbirth leave under STD policy • One week of fully paid parental leave for all new parents, including adoptive and foster parents • A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions • Long-term disability insurance • Dental insurance • Vision insurance • Health club membership reimbursement • Employee Assistance Program