Client Partner – Retail, CPG & Pharma

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $120k - $160k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🤝 Client Partner

👻 Ghost score 0%

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Knit

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $16.1M Series A on 2025-08

Artificial Intelligence • SaaS • B2B

Knit is an AI-native research agency that pairs forward-deployed human researchers with autonomous AI agents to deliver end-to-end, decision-ready market research and consumer insights. Their platform and services automate scoping, AI-generated survey creation, sample & fielding (65M+ verified respondents), mixed-method quant + qual collection including AI-moderated video questions, automated analysis, and AI-generated branded reports — all designed to speed insight delivery for enterprise brands across retail, CPG, food & beverage, tech, media and more.

📋 Description

• Own and grow a portfolio of 10–20 enterprise accounts in Retail, CPG & Pharma, including existing clients and targeted net-new logos • Drive renewals and expansion through upsells and cross-sells • Identify new business units, teams, and use cases for Knit’s platform, including shopper journey, packaging and claims testing, assortment and category strategy, innovation pipelines, brand positioning, and patient and HCP research • Act as a strategic advisor to senior Consumer & Shopper Insights, Category Management, Brand, Commercial Insights, and Market Research leaders • Develop and execute account plans identifying whitespace, prioritizing client goals, mapping stakeholders, and driving revenue growth • Lead commercial negotiations for renewals, upsells, and cross-sells with Sales Leadership • Collaborate with Customer Success, Research, and Product to maximize client value and support platform adoption • Represent Knit at Retail, CPG & Pharma conferences, client summits, and industry events • Maintain pipeline integrity, forecasting accuracy, and documentation • Secure new enterprise partnerships and expand revenue through renewals, upsells, and cross-sells

🎯 Requirements

• 7+ years of experience in enterprise account management, client partnerships, or strategic sales in the research and insights industry • Direct experience selling into and growing accounts at retailers, CPG manufacturers, and/or pharmaceutical or healthcare companies • Working understanding of how insights teams support Brand, Category, and Commercial teams • Experience autonomously owning and leading customer relationships and entering new buying centers within existing Enterprise accounts • Experience supporting clients at Fortune 500 companies, including Insights titles such as Chief Research/Insights Officers, VP, and director-level and above • Experience selling $100K+ contracts to Fortune 500 clients and managing $1M+ Enterprise relationships • Proven success managing Fortune 500 clients with multi-business-unit complexity • Consistent track record of hitting or exceeding growth, renewal, or NRR targets • Experience leading commercial negotiations for six- and seven-figure contracts • Consultative, discovery-led approach with exceptional listening and problem-solving skills • Highly organized, with disciplined pipeline and account management • Strong collaboration skills across Customer Success, Research, and Product • Comfortable navigating ambiguity and shaping processes as the company scales • Nice to have: experience selling to pharma commercial/market research teams, including HCP and patient research and compliance considerations • Nice to have: familiarity with retailer–manufacturer dynamics, category management, or retail media • Nice to have: background in SaaS, AI, or technology-enabled services • Nice to have: experience managing global or multi-market client portfolios • Nice to have: success in high-growth or startup environments

🏖️ Benefits

• Competitive Salary + Commission (for applicable roles) • Equity Options • Healthcare (Medical, Dental, and Vision) • Additional Coverage • Company Laptop • One-time Onboarding Technology Stipend • 401(k) with Company Match • Flexible Time-Off • Hybrid Working • US All Team, in-person company events 2x per year