Account Manager

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $90k - $130k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Knock

WebsiteLinkedInAll Job Openings

1 - 10 employees

🔌 API

☁️ SaaS

🏢 Enterprise

API • SaaS • Enterprise

Knock is a powerful and flexible notifications infrastructure platform designed to help developers integrate and manage notifications in their applications. Built for scalability, Knock provides APIs to engage users, facilitate cross-channel workflows, and manage notification preferences without the need for custom infrastructure. The platform offers comprehensive SDKs, intuitive documentation, and a unified API for integrating various notification channels including email, push, SMS, and Slack. Knock is designed to save engineering teams time and effort by handling complex notification logic, allowing developers to focus on their core products. It is SOC2 Type 2 certified and compliant with GDPR and HIPAA, ensuring high security standards for customer data. Knock's infrastructure supports high volume notifications ensuring reliability and performance for enterprise-scale businesses. Whether it’s in-app notifications or cross-channel systems, Knock provides the tools necessary for a seamless notification experience.

📋 Description

• Own the full lifecycle of customer renewals, from early outreach through contract execution • Lead commercial renewal conversations, including pricing discussions, contract terms, and negotiations • Identify and pursue upsell and expansion opportunities during renewal cycles • Maintain accurate renewal forecasts and surface at-risk accounts early • Partner closely with Developer Success on account health and retention strategy • Collaborate with Sales on expansion opportunities and deal strategy • Work with Operations on pricing approvals, billing, and order forms • Help establish and improve renewal processes, templates, and tooling as volume scales • Manage and communicate priorities between internal teams and customer stakeholders

🎯 Requirements

• 2–4 years of experience in renewals, account management, or customer success with commercial responsibility • Experience working in a B2B SaaS environment • Comfort negotiating pricing and contract terms with customers • Strong written and verbal communication skills • Highly organized and able to manage multiple renewal timelines in parallel • Familiarity with CRM tools (Salesforce or similar) • Understanding of SaaS metrics such as ARR, churn, and net revenue retention • Experience working at an early-stage or fast-growing company

🏖️ Benefits

• Health, dental, and vision benefits • Flexible PTO • Equity as part of the total compensation package