Renewal Specialist – Tech Touch

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $52k - $57k / year

⏰ Full Time

🟢 Junior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

KnowBe4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🔒 Cybersecurity

☁️ SaaS

📚 Education

Cybersecurity • SaaS • Education

KnowBe4 is a leading platform specializing in security awareness training and simulated phishing to help organizations manage the human element of cybersecurity. The KnowBe4 HRM+ platform is used by approximately 70,000 organizations globally to bolster cybersecurity risk management strategies, integrating AI-powered solutions to improve security culture and user behavior. KnowBe4 offers a comprehensive array of products including email security, security coaching, and compliance training, designed to educate and protect against social engineering, phishing, and other cyber threats. Its innovative approach combines real-time security coaching and AI-defense agents to mitigate human risks and reduce vulnerabilities. Trusted by many top cybersecurity companies, KnowBe4 is a significant player in enhancing security awareness and compliance across industries.

📋 Description

• Manage all renewal opportunities within your assigned portfolio, researching customer health and account status to stay ahead of potential issues. • Partner closely with Tech Touch CSMs to strategize on their accounts, aiming to maximize bookings and provide a seamless experience for the customer. • Lead direct conversations with customers to understand their needs and handle objections, ensuring we can predictably close every opportunity. • Work with customers to prevent churn and secure optimal contract terms that benefit both the customer and the company. • Generate accurate renewal quotes using pricing strategies that meet our established standards and policies. • Manage your 30, 60, and 90-day pipeline with precision, providing daily and weekly forecasts and meeting regularly with the Renewal Specialist Director. • Maintain impeccable administration of your opportunities in Salesforce, including the thorough and accurate completion of deal sheets for every deal. • Focus on meeting and exceeding your individual bookings targets and quotas to support our overall growth.

🎯 Requirements

• 1+ years of experience in renewals, sales operations, or account management, preferably in a fast-paced environment where you've managed a high volume of accounts. • Strong organizational skills with a natural ability to track dozens of moving parts, manage a pipeline, and follow through on tasks without being asked twice. • Direct communication style. You write clear, professional emails, feel comfortable leading negotiations, and know how to explain pricing details to customers. • Process-oriented mindset. You enjoy the "administration" side of sales—ensuring Salesforce records are perfect and deal sheets are complete. • Collaborative approach. You can build strong working relationships with CSMs and work together to find the best path forward for every customer.

🏖️ Benefits

• company-wide bonuses based on monthly sales targets • employee referral bonuses • adoption assistance • tuition reimbursement • certification reimbursement • certification completion bonuses