Supervisor, Vendor Management

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Knowledge Anywhere

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1998

☁️ SaaS

📚 Education

🏢 Enterprise

SaaS • Education • Enterprise

Knowledge Anywhere is a provider of a feature-rich Learning Management System (LMS) designed to streamline and enhance corporate training programs. The company offers a centralized platform that allows businesses to create, manage, and track training courses for employees, customers, or partners. The LMS includes advanced features such as assessments with AI, badges & leaderboards, course conversion tools, and reporting & analytics, among others. Knowledge Anywhere caters to various industries such as financial services, healthcare, manufacturing, and more. They also provide custom course development, a large course library, and virtual reality training solutions to meet diverse training needs. With a focus on compliance, employee onboarding, and talent development, Knowledge Anywhere aims to improve training efficiency and drive organizational growth.

📋 Description

• Ensures successful national vendor management implementations including workflow process development, performance metric development and maintenance, operational issue management resolution for ongoing relationships, planned initiatives to achieve cost savings for direct operations or national centralization initiatives. • Establish and maintain national agreements including SOWs and MSAs and national BPO with a responsibility to track, measure, report and evaluate vendor performance for assigned implementations. • Support existing vendor and SOW updates and provide training to local teams to ensure compliance and standardization. • Negotiating product pricing and contracts • Ensure company requirements for due diligence and risk assessment monitoring are being accomplished. • Troubleshoot vendor problems. • Collaborate with IT to assure vendor partners are effectively managed and maintained access to our systems. • Support to explore expansion across new business lines.

🎯 Requirements

• Prior experience managing the vendor lifecycle for multiple vendor partners preferred. • Experience in a high-volume sales or process heavy service operations environment (call center, fulfillment, logistics, etc.) or industry/domain experience (mortgage, real estate, brokerage) • Strong communication skills • Experience driving measurable improvements in service levels and delivering cost optimization initiatives. • Excellent time management and organizational skills • Strong analytical and negotiation skills • Good research skills • Basic computer skills • Ability to multitask and attention to detail • Quick decision making and problem-solving skills

🏖️ Benefits

• At Anywhere, compensation varies by knowledge, skills, and experience. • Bonuses, incentives and benefits depend on the position