Director – Customer & Community Marketing

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $140k - $170k / year

⏰ Full Time

🔴 Lead

👫 Community Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Knox Systems, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏛️ Government

🔒 Cybersecurity

📋 Compliance

💰 $6.5M Seed on 2025-08

Government • Cybersecurity • Compliance

Knox Systems, Inc. is the operator of the largest FedRAMP-authorized managed cloud, delivering purpose-built, government-grade cloud infrastructure and continuous compliance for U. S. federal agencies and government-facing SaaS vendors. Knox provides multi-cloud hosting across AWS, Azure, and GCP, AI-powered compliance automation (KnoxAI), real-time monitoring and remediation, and a streamlined path to FedRAMP authorization that compresses traditional timelines from years to weeks. The company focuses on secure, resilient, auditable environments that enable rapid, compliant deployment of SaaS and AI solutions in the public sector.

📋 Description

• Lead day-to-day execution of Knox’s customer marketing and engagement programs • Translate marketing priorities into practical plans, campaigns, and customer experiences • Manage customer go-to-market launch programs tied to customer FedRAMP milestones and marketplace readiness • Coordinate joint announcements, customer stories, events, webinars, and opportunities to connect with government buyers • Manage campaign plans, calendars, deliverables, customer participation, approvals, and follow-up • Coordinate messaging across Marketing, Sales, and Customer Success • Create reusable assets including joint press releases, social announcements, customer stories, and video interviews • Manage customer participation in KnoXchange and facilitate introductions to the Knox Federal Advisory Board and senior federal leaders • Publish, distribute, and optimize content for search visibility and credibility with federal buyers • Maintain intake forms, templates, and playbooks • Deliver customer communications and key-account engagement programs supporting satisfaction, retention, and loyalty • Lead Voice of the Customer activities and translate feedback into insights and actions • Build relationships with customer marketing teams, program contacts, and advocates • Coordinate executive participation, meeting preparation, and follow-up • Surface expansion, cross-sell, upsell, and engagement signals for Sales and Customer Success • Execute account engagement campaigns and provide stories, references, and content supporting renewals and expansion • Build and run customer lifecycle communications supporting adoption, engagement, and renewal readiness • Manage project timelines, customer approvals, handoffs, stakeholder updates, delivery issues, and escalations • Maintain dashboards and reports covering launch delivery, campaign engagement, content performance, customer participation, and advocacy activity • Review results with the VP Marketing & Communications and recommend program improvements

🎯 Requirements

• 5–7+ years of demonstrated success in B2B customer marketing, customer engagement, or customer success driving customer engagement, retention, and growth • Hands-on experience creating customer content and managing co-marketing programs, including press releases, customer stories, references, events, webinars, and advisory activities • Strong project management skills, including managing multiple customer programs, deadlines, approvals, and cross-functional dependencies • Experience using HubSpot, FullEnrich, Monday.com, LinkedIn, Sprout Social, Google Analytics, Webflow, Slack, and Teams • Ability to analyze and report program performance and apply findings to improve outcomes • Excellent writing, editing, and customer communication skills with close attention to detail • Ability to work independently, prioritize within established goals, and collaborate in a fast-paced, dispersed environment • U.S. citizenship required • Dual citizenship is not permitted • Ability to provide documentation verifying sole U.S. citizenship during the background check process • Successful completion of required pre-employment screenings, including a background check

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Unlimited PTO • Employee-funded 401(k) plan • Variable annual bonus • Equity