Client Acquisitions Specialist

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Koala Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛍️ eCommerce

⚕️ Healthcare Insurance

🧘 Wellness

eCommerce • Healthcare Insurance • Wellness

Koala Health is a company dedicated to simplifying pet medication by providing a seamless service that verifies prescriptions, sorts and packages medications, and delivers them directly to customers without any service or shipping fees. Specializing in vet-approved medications and health products, Koala Health ensures pet owners have easy access to necessary treatments such as heartworm prevention, flea and tick control, allergy relief, and digestive health supplements. With a focus on convenience and reliability, Koala Health partners with veterinarians to ensure pets receive the best care possible. Customers can enjoy significant savings on their first orders with various promotional codes and join a community committed to the wellbeing of pets.

📋 Description

• Place a high volume of outbound calls to prospective clients, introducing them to Koala Health’s services. • Handle inbound customer calls to support a wide range of functions through cross-trained operational workflows. • Clearly explain Koala’s value and guide pet owners through the steps of becoming clients. • Overcome objections and handle questions with professionalism and expertise in Koala’s service. Address questions and concerns in a way that builds confidence and moves conversations forward. • Track and manage outreach activity using internal tools to ensure timely follow-up and accurate records. • Share feedback and insights with teammates to help refine outreach strategies. • Represent Koala with professionalism, empathy, and enthusiasm in every interaction.

🎯 Requirements

• High school diploma or equivalent. • 1+ year of experience in customer/client-facing roles with outbound calling, inside sales, or client engagement responsibilities • Weekend availability required, with two days off during the week provided as a schedule swap. • Comfort handling a large number of phone calls each day. • Excellent communication skills, spoken and written, with the ability to adapt tone and style to each conversation. • Familiarity with computer and web-based tools. • Comfortable working in a virtual environment with reliable internet and a quiet, distraction-free workspace.

🏖️ Benefits

• Competitive salary with performance-based incentives • Medical, dental, and vision insurance with partial dependent coverage • Generous PTO • 401(k) plan • Supportive, energetic team that celebrates wins and learns fast