Senior Account Manager – Retail

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kobie

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1990

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

Kobie is a global, market-leading, end-to-end loyalty solutions provider for the world’s most successful brands. With strategy-led technology, Kobie is consistently named an industry leader by Forrester, with a mission of growing value through loyalty. The company specializes in transforming complex customer data into actionable insights and employs composable technology, human-guided AI, and strategic services to enable loyalty outcomes across various sectors including retail, travel and hospitality, financial services, entertainment, QSR, and telecom. Its Kobie Alchemy® Loyalty Cloud platform delivers and measures loyalty experiences that set brands apart.

📋 Description

• Run day-to-day operations across one or more retail accounts • Own client communication and coordination • Serve as the client's primary contact for program management • Maintain proactive communication and a reliable planning cadence • Turn account plans and roadmaps into delivered work on time and with excellence • Manage program configuration, including earn rules and logic • Support offer planning, measurement, and reporting • Guide Kobie and client teams across workstreams • Set clear expectations and follow through on deliverables • Identify risks, shifting priorities, and unmet needs early • Track contract milestones and support accurate, on-time billing • Partner with recognized retail brands operating loyalty programs across stores, apps, and ecommerce

🎯 Requirements

• 5+ years in marketing, loyalty, or account management, ideally client-facing • Proven ability to juggle multiple accounts and priorities without losing detail • Technical acumen understanding how platforms fit into a martech ecosystem and how features bring marketing ideas to life • Clear, confident written and verbal communication • Foundational financial and data analysis skills • Bachelor's degree in marketing or a related field • Ability to travel up to 15% • Retail industry experience (bonus) • SaaS or loyalty platform experience, plus CRM and promotional marketing (bonus) • Familiarity with Jira, Workfront, and Google Analytics (bonus)

🏖️ Benefits

• Flexible Time Off to recharge when needed • Nine Company-Wide Holidays • A diverse suite of benefits prioritizing growth, development, and personal well-being • Flexible work environment and remote work • Periodic team collaboration, customer engagement, training, and company event travel opportunities