Senior Director, Client Services – Travel & Hospitality

🔥 13 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

📁 Client Services

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kobie

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1990

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

Kobie is a global, market-leading, end-to-end loyalty solutions provider for the world’s most successful brands. With strategy-led technology, Kobie is consistently named an industry leader by Forrester, with a mission of growing value through loyalty. The company specializes in transforming complex customer data into actionable insights and employs composable technology, human-guided AI, and strategic services to enable loyalty outcomes across various sectors including retail, travel and hospitality, financial services, entertainment, QSR, and telecom. Its Kobie Alchemy® Loyalty Cloud platform delivers and measures loyalty experiences that set brands apart.

📋 Description

• Serve as the executive-level strategic partner to key retail clients • Align loyalty strategy with enterprise goals and customer engagement objectives • Lead the long-term evolution of loyalty programs using strategy, analytics, and technology • Translate data-driven insights into actionable recommendations that drive ROI • Identify client risks, opportunities, industry trends, competitor movements, and evolving retail behaviors • Drive organic growth across services, technology, analytics, and product enhancements • Co-create innovative loyalty solutions with clients • Lead cross-functional collaboration across Technology, Product, Decision Science, Strategy, and Delivery teams • Shape product roadmaps, operational improvements, and cross-client opportunities • Guide strategic conversations involving platform capabilities, integrations, and data ecosystems • Oversee program enhancements, operational execution, and technical implementations • Own forecasting, profitability management, financial performance, and long-term commercial strategy for assigned accounts • Build and steward executive-level client relationships • Lead, mentor, and develop the Client Services team

🎯 Requirements

• 12–15+ years in client services, loyalty marketing, CRM, or enterprise program management • Significant experience in the travel and hospitality sector • Proven track record leading large, complex accounts and cultivating senior executive relationships • Deep understanding of loyalty program strategy, customer engagement, CRM platforms, and data-driven insight application • Strong technical fluency with SaaS platforms, integrations, data ecosystem concepts, and digital customer experience • Ability to anticipate risk, identify growth opportunities, and influence strategic direction • Exceptional communication, strategic thinking, analytical problem-solving, and executive presence • Experience managing budgets, P&L, and multi-year commercial strategies • Ability to lead and inspire cross-functional teams in a dynamic, fast-paced environment • Bachelor’s degree required • Ability to travel up to 20% with peak periods up to 35%

🏖️ Benefits

• Flexible Time Off • Nine Company-Wide Holidays • A diverse suite of benefits prioritizing growth, development, and personal well-being • Flexible work environment and remote work • Periodic travel to support team collaboration, customer engagements, training, and company events