Senior Director, Client Services

🕒 March 25

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Kobie

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1990

Kobie is a global, market-leading, end-to-end loyalty solutions provider for the world’s most successful brands.With strategy-led technology, Kobie is consistently named an industry leader by Forrester with a mission of growing value through loyalty.

📋 Description

• Serve as the executive-level strategic partner to key retail clients, ensuring loyalty strategy is aligned to enterprise goals and customer engagement objectives. • Articulate how loyalty contributes to broader corporate strategy, supporting clients in achieving revenue, retention, and customer experience outcomes. • Lead the long-term evolution of loyalty programs by integrating strategy, analytics, and technology to optimize performance, profitability, and member engagement. • Translate data-driven insights into actionable recommendations that drive ROI and address emerging customer needs in support of driving best-in-class programs. • Continuously scan for risks, political dynamics, shifting priorities, and organizational barriers within client environments, converting them into opportunities that deepen partnership and expand Kobie’s strategic influence. • Monitor industry trends, competitor movements, and evolving retail behaviors to shape both client strategy and internal decision-making. • Identify and drive opportunities for organic growth across services, technology, analytics, and product enhancements to maximize long-term revenue and value creation. • Co-create innovation with clients, leveraging Kobie IP, market intelligence, and emerging loyalty constructs to deliver differentiated, competitive solutions. • Lead cross-functional collaboration with Technology, Product, Decision Science, Strategy, and Delivery teams to ensure alignment on strategic priorities and program execution. • Translate market and client insights into actionable internal strategies—shaping product roadmaps, operational improvements, and cross-client opportunities. • Foster a knowledge-sharing culture that equips teams with the intelligence and context needed to deliver consistent, high-quality outcomes. • Demonstrate strong understanding of Kobie’s platform capabilities, integrations, and data ecosystem to guide strategic conversations with client and internal technology teams. • Oversee program enhancements, operational execution, and technical implementations with a focus on scalability, efficiency, and quality. • Own financial performance across assigned accounts, including forecasting, profitability management, and long-term commercial strategy. • Apply strategic and financial engineering to balance short-term wins with sustainable long-term growth for both clients and Kobie. • Serve as a trusted advisor, providing clarity, thought leadership, and proactive guidance grounded in loyalty best practices and market insight. • Build deep, multi-threaded relationships across complex client organizations, fostering trust and accelerating strategic decision-making. • Strategically steward the client relationship map—ensuring executive-level depth and organizational breadth—to anticipate challenges, drive alignment, and negotiate trade-offs that optimize outcomes for both the client and Kobie. • Lead, mentor, and elevate a high-performing Client Services team, fostering a culture of accountability, collaboration, and continuous improvement. • Empower teams to communicate value clearly, think strategically, anticipate client needs, and drive meaningful outcomes aligned to Kobie’s growth vision.

🎯 Requirements

• 12–15+ years in client services, loyalty marketing, CRM, or enterprise program management, with significant experience in the retail sector. • Proven track record leading large, complex accounts and cultivating senior executive relationships. • Deep understanding of loyalty program strategy, customer engagement, CRM platforms, and data-driven insight application. • Strong technical fluency with SaaS platforms, integrations, data ecosystem concepts, and digital customer experience. • Demonstrated ability to anticipate risk, identify growth opportunities, and influence strategic direction. • Exceptional communication, strategic thinking, analytical problem-solving, and executive presence. • Experience managing budgets, P&L, and multi-year commercial strategies that drive portfolio growth. • Ability to lead and inspire cross-functional teams in a dynamic, fast-paced environment. • Bachelor’s degree required; advanced degree or relevant certifications preferred. • Ability to travel up to 20% with peak periods up to 35%.

🏖️ Benefits

• Flexible Time Off to recharge when needed • Nine Company-Wide Holidays • A diverse suite of benefits prioritizing your growth, development, and personal well-being