Senior Client Services Lead

🕒 March 24

🇺🇸 United States – Remote

💵 $80k - $125k / year

⏰ Full Time

🟠 Senior

📁 Client Services

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Businessolver

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

💰 Private Equity Round on 2021-12

Businessolver, founded in 1998, is a trusted partner in benefits administration technology. With over two decades of experience, we aim to delight clients by transforming benefits administration into a year-round journey, driven by our core values. Our proprietary platform offers a personalized benefits experience for employees, empowering informed decision-making and cost control.

📋 Description

• Serve as a day-to-day liaison between our clients and our production teams, making sure we understand all goals, objectives and time constraints • Manage and facilitate client calls and new client administrator training • Maintain all client documentation such as Standard Operating Procedures and process related documentation • Engage in ongoing educational opportunities on product releases, updates and system functionality • Educate, discuss and collaborate with clients on relevant product updates, engaging in consultation with Client Success Leader as needed • Provide concise communication regarding new system functionality, industry news, open items, project initiatives and resolution activity • Drive continual improvement of the delivery of services from all teams; ensuring a cohesive, high quality service • Coordinate Annual Enrollment related activities and proactively engage the clients and internal teams as needed on open items • Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations • Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team • When it comes down to it, make them love us…a lot!

🎯 Requirements

• College Degree (or equivalent) preferred • 7+ years’ experience working with clients and building relationships with direct experience in the employee benefits/benefit administration industry • 2+ years’ experience operating as a Client Services Lead • Must have strong understanding of healthcare administration and the impact it has on the industry • Human Resources and HRIS (human resources information system)/payroll system(s) knowledge helpful • Strong relationship management and project management expertise, analytical skills and the ability to engage and motivate multiple stakeholders across the organization • Ability to lead client meetings, deliver presentations and establish relationships • Consultative approach to communication – giving the clients insight to activity in the market that may potentially impact their business – while providing solutions related to our platform • Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience for the customer • Ability to maintain grace under pressure – especially during the busy season; basically the ability to bring order out of creative chaos during a compressed, high pressure period of time • You must be a resourceful and creative problem solver – constructively working with team members to find solutions • Tech savvy – must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients • Availability to travel up to 15%.

🏖️ Benefits

• This role is eligible to participate in the quarterly bonus incentive plan. • a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/