Customer Success Manager

🕒 September 5

🇺🇸 United States – Remote

💵 $120k - $155k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kodex

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

📋 Compliance

🔒 Cybersecurity

💳 Fintech

💰 Venture Round on 2022-10

Compliance • Cybersecurity • Fintech

Kodex is a centralized portal designed specifically for handling subpoenas and data requests, ensuring secure and streamlined processes for organizations. It is trusted by over 15,000 government agencies and leading companies in diverse sectors, including crypto, finance, and telecommunications. Kodex facilitates compliance, improves security, and eliminates the chaos of manual data request handling by automating workflows, providing a unified dashboard for monitoring request statuses, and ensuring that only legitimate requestors gain access to sensitive data.

📋 Description

• Drive retention, renewals, customer satisfaction, and growth across a portfolio of high-impact clients • Serve as the primary point of contact from deal close through onboarding, implementation, and long-term success • Drive the post-sales experience from adoption to renewal in partnership with Sales and Business Operations • Own account planning, success tracking, and team alignment • Set post-sale requirements and onboarding plans • Build and nurture customer relationships • Triage, resolve, and track customer-reported issues; escalate to Engineering when needed • Champion customer needs within the product roadmap and influence prioritization • Use data and customer insights to design scalable engagement strategies • Design and improve internal workflows, tooling, onboarding, QBRs, and feedback-capture programs • Partner cross-functionally with Sales, Product, and Engineering • Help expand and refine foundational Customer Success playbooks, processes, and tooling

🎯 Requirements

• 5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management • Experience managing high-ARR, high-touch customers with real strategic complexity • Proven track record of delivering customer and business outcomes in innovative ways • Customer-centric mindset and technical fluency for implementations and product deep-dives • Excellent executive-level communication and presentation skills • Strong organizational skills • Comfort working in a fast-paced, ambiguous startup environment with shifting priorities • Comfortable working core Pacific Time hours • HubSpot experience • Background in fintech, legaltech, healthtech, or govtech • Series A/B or early-stage SaaS experience building CS processes from scratch • Founding CSM or first-few-CSM experience • Consulting background • Lawful authorization to work in the United States • No current or future employment-based visa sponsorship requirement to work in the United States

🏖️ Benefits

• Remote-first within the U.S. • Annual offsites in exciting locations • Meaningful equity • Unlimited PTO + 14 company holidays • 12 weeks of fully paid parental leave with a flexible return-to-work policy • Comprehensive medical, dental, and vision plans • 401(k) retirement plan • Opportunities for professional growth