Technical Account Manager – Parcel Automation

Job not on LinkedIn

🕒 August 27

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Körber

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🎖️ Defense

Consulting • Healthcare • Defense

Körber is an international leading technology group with over 12,000 employees in more than 100 locations worldwide. The company operates in four key business areas: Digital, Pharma, Supply Chain, and Technologies. Körber focuses on developing innovative products, solutions, and services aimed at technological leadership and sustainability. It is committed to implementing sustainability initiatives, achieving net-zero CO₂ emissions by 2040, and maintaining high standards in ecodesign and lifecycle assessments. Körber is recognized for its strategic ecosystem partnerships, particularly in the pharma and biotech industries, and is involved in the fields of manufacturing logistics, artificial intelligence, and automation technologies.

📋 Description

• Serve as the primary technical advisor and trusted point of contact for strategic customer accounts • Develop and maintain long-term customer relationships • Conduct business reviews and system performance assessments using KPIs such as throughput, read rates, mis-sort rates, system availability, and downtime • Identify optimization opportunities and drive continuous improvement • Develop recommendations for preventive maintenance, equipment upgrades, retrofits, software enhancements, and future expansions • Drive customer satisfaction, retention, and account growth through consulting, issue resolution, and opportunity identification • Support sales engineering and business development by evaluating customer requirements, operational constraints, system designs, and delivering technical presentations, demonstrations, and workshops • Develop technical proposals and business cases, including RFP/RFI responses, ROI analyses, modernization plans, integrations, service agreements, and technology upgrades • Liaise between customers and internal engineering, project delivery, and support teams • Translate operational requirements into technical specifications, manage escalations, and ensure issue resolution • Monitor emerging automation technologies, including AMR/AGV integration, vision-based sorting, and AI-driven solutions • Support commissioning, site acceptance testing, and system performance validation

🎯 Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, Industrial Automation, or equivalent practical experience • Minimum 5+ years of professional experience in technical account management, sales engineering, systems integration, or field engineering within the parcel and/or postal automation industries • Deep domain knowledge of high-speed parcel sortation technologies, including singulation, cross-belt, shoe sorters, tilt-tray, pocket sorters, and conveyor systems • Working knowledge of vision systems, 1D/2D barcode scanners, dimensioners (DWS), and weight-in-motion scales • Exceptional verbal and written communication skills • Strong relationship-building and customer service skills • Ability to manage multiple priorities and competing deadlines • Experience collaborating with engineering, operations, sales, and project management teams • Strong technical troubleshooting, systems analysis, and problem-solving capabilities • Financial and commercial acumen, including business opportunity evaluation and ROI-driven recommendations • Strong negotiation, influencing, and conflict resolution skills • Ability to obtain and maintain USPS security clearance within three months of hire • Ability to travel domestically and internationally a minimum of 50% • Valid passport where international travel is necessary • Ability to lawfully enter and exit the United States and other countries required for business travel • No legal or regulatory restrictions preventing required travel documents or travel fulfillment • Currently authorized to work full-time in the United States • Employer will not sponsor work visas for this position

🏖️ Benefits

• The posting does not specify benefits, perks, bonuses, equity, insurance, retirement, or paid time off.