Senior Technical Customer Success Manager

🔥 59 minutes ago

🏄 California, New York, +2 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $120k - $150k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kong Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💼 Consulting

📦 Logistics

🔌 API

💰 $100M Series D on 2021-02

Consulting • Logistics • API

Kong Inc. is a company that provides a comprehensive API platform designed to facilitate API management, AI integration, and developer productivity. It offers solutions like Kong Gateway, Kong Konnect, and a variety of other tools targeted at managing and optimizing the API lifecycle. Kong's platform supports multi-cloud environments and is built to deliver high performance and security. It is notably recognized by Gartner as a leader in API management and supports innovations across industries like financial services, healthcare, and technology. The company emphasizes flexibility, security, and speed, making it a favored choice for enterprises looking to enhance their digital services through APIs. Kong also supports a robust community of developers and provides extensive integrations and plugins to streamline API management and operations.

📋 Description

• Coach customers throughout their lifecycle and collaborate with Customer Experience teams to ensure customer outcomes • Define effective adoption plans and post-sales engagement practices • Work with Sales and Product teams to maximize customer value from the solution • Innovate tooling and processes to improve team efficiency • Work on innovative customer projects • Learn Kong products and technologies and apply that knowledge to real-world usage • Collaborate with peers, business partners, and other groups • Represent Kong and identify additional opportunities to grow the company • Manage a portfolio of commercial customers and identify growth opportunities • Leverage automated customer engagement techniques, self-service technology, and reusable assets

🎯 Requirements

• Strong organizational and communication skills • Builder’s mentality and ability to find solutions to complex customer problems • Experience managing a portfolio of commercial customers • Passion and determination about technology and customers • Self-starter with strong organizational skills • Good understanding of complex technology environments • Strong self-awareness and communication skills • Prior experience in a similar role within SaaS, Open Source, and/or Infrastructure software companies preferred • Solid understanding of Cloud Native technologies, including containerization, Kubernetes, and microservices • Foundational understanding of API Management (APIM) • Understanding of DevOps, CI/CD, and Cloud Computing IaaS

🏖️ Benefits

• Health, dental, and vision insurance • Paid holidays and PTO • Professional development opportunities and tools