Customer Support Agent, Tier 1

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Koronet

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

🤝 B2B

🔌 API

SaaS • B2B • API

<Koronet> Koronet is a SaaS company offering a cloud-based sales, inventory, procurement and e-commerce platform tailored for the floral industry. It provides tools for sales management, order and procurement automation, inventory tracking, business intelligence reporting, API integrations, and customer support and implementation services to help wholesalers, growers and floral businesses manage operations and grow revenue.

📋 Description

• Provide fast, helpful, and technically sound support to our customers via chat, email, and phone. • Troubleshoot issues and help users navigate our SaaS platform with confidence. • Document solutions and contribute to our Knowledge Base and internal documentation. • Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate complex cases. • Develop deep product knowledge and stay up-to-date on new features. • Communicate clearly and professionally with customers, making complex issues easy to understand.

🎯 Requirements

• Eager to learn about technology, our platform, and the floral industry. • Curious, fast-moving, and thrive in a dynamic, remote-first environment. • Enjoy helping people and finding solutions to problems. • Communicate clearly in both English (advanced level required) and ideally Spanish or Portuguese. • Comfortable with tools like Slack, Jira, Intercom, and Confluence—or can learn them quickly. • Experience in SaaS customer support. • Familiarity with HTML or reading technical system logs. • Background in computer science, engineering, or web development.

🏖️ Benefits

• Remote-first team: work from anywhere. • Training, mentorship, and room to grow into senior roles. • English classes and professional development support. • A collaborative culture where your ideas are welcome—and can become reality. • Competitive salary based on experience. • Full-time, indefinite-term contract.