Training Business Operations Lead

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $85k - $120k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

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Kotter

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📚 Education

Consulting • Education • Training

Kotter is a consulting firm focused on change leadership and transformation, helping organizations to navigate the complexities of change in a fast-paced world. With decades of empirical research, Kotter provides innovative training programs and consulting services that empower organizations to implement effective change strategies, enhance operational efficiency, and develop sustainable leadership capabilities. Their methodology, known as the Science of Change, equips clients to mobilize their workforce and achieve significant results in digital transformation, culture change, and organizational agility.

📋 Description

• Oversee the operational details of corporate and public training programs from initial planning through delivery and follow-up • Partner with the training sales team to transition closed deals into active projects and document client requirements, customizations, and SOW details • Act as a post-sale client liaison and manage logistical communications • Coordinate delivery resources and ensure facilitators have required materials, context, and support • Own execution of the open-enrollment public training calendar, including registration pages, attendee communications, materials, and event logistics • Serve as primary concierge for public attendees and manage inquiries, pre-session instructions, certificates, and surveys • Provide occasional on-site or virtual event support and session production • Monitor business health, performance data, project scope, vendor spend, venue costs, translation costs, margins, and product performance • Gather client feedback, conduct facilitator debriefs, establish project closure protocols, and share success stories • Manage timelines and actions for curriculum asset updates and new product development • Evaluate and improve processes, workflows, tools, documentation, systems, and operating rhythms • Forecast capacity and allocate delivery resources across corporate and public programs • Coordinate product launch dependencies and delivery readiness • Manage training materials, Google Drive folder structures, LMS asset access, and version control • Track Certified Trainer delivery requirements and alert leadership regarding license maintenance • Standardize templates, status reports, and delivery checklists • Administer Asana and optimize delivery tools such as Zoom, Miro, Mentimeter, and Jotform • Coordinate across Training, Consulting, Sales, Marketing, Finance, external facilitators, and partners • Implement internal communications mechanisms and translate business priorities into operational plans • Align promotional schedules, campaigns, program information, assets, and registration pacing with Marketing • Coordinate sales and delivery alignment regarding pipeline visibility, feasibility, capacity, and offering readiness • Manage translations of training materials with third-party services and global partners • Potentially support facilitation, product development, and proposal production

🎯 Requirements

• 5+ years of relevant experience in business operations, training operations, program operations, service delivery, or a related field • A bachelor's degree or equivalent practical experience • Master’s degree or MBA a plus • Experience managing complex operational workflows and coordinating multiple stakeholders, priorities, and deadlines • Demonstrated ability to improve processes, systems, or operating practices and translate ideas into lasting changes • Experience using data, reporting, and performance metrics to identify issues, evaluate results, or inform decisions • Business and financial acumen, including an understanding of operating costs, resource utilization, and factors that affect profitability • Strong planning and organizational skills, paired with the judgment to prioritize and adapt as circumstances change • Excellent written and verbal communication skills and the ability to build effective relationships across functions • Comfort working independently, navigating ambiguity, and influencing without formal authority • Proficiency with business productivity tools and operational systems • Must be authorized to work in the United States without current or future employer-sponsored visa support • Ability to communicate effectively in person, over video, and via digital platforms • Ability to operate standard office equipment, including computer, phone, and video conferencing tools • Occasional lifting of materials up to 20 pounds • Travel up to 10% for client meetings, workshops, and events

🏖️ Benefits

• Health coverage • 401(k) • Unlimited paid time off • Professional development opportunities • Occasional travel for team meetings, client programs, or company events • Equal employment opportunities and reasonable accommodations for qualified individuals with disabilities