Bilingual Patient Access Liaison

🔥 12 minutes ago

🌪️ Kansas, Oklahoma, +2 more states – Remote

🌪️ Kansas – Remote 🌪️ Oklahoma – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

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Krystal Biotech, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Biotechnology • Pharmaceuticals • Healthcare Insurance

Krystal Biotech, Inc. is a commercial-stage company focused on developing genetic medicines to address high unmet medical needs. Their mission is to develop and deliver redosable gene therapies for the treatment of severe, life-threatening, or rare diseases that have limited or no approved therapies. Krystal's first commercial product, VYJUVEK, is the pioneering redosable gene therapy designed to treat dystrophic epidermolysis bullosa. The company is advancing an integrated pipeline of genetic therapies aimed at correcting the root causes of serious and rare genetic diseases. Krystal utilizes a novel therapeutic platform based on a modified and engineered HSV-1 vector that is replication-defective and non-integrating, ensuring a safe and effective delivery of gene therapies. With two GMP facilities, Krystal is committed to the manufacturing and commercialization of transformative genetic medicines.

📋 Description

• Support patients with accessing treatment by educating the patient & office staff about payer access & insurance processes, including specific payer requirements for authorization. • Assist patients & office staff with finding sites of care options closer to their home and options for home dosing. • Ability to navigate office and SOC staff to identify the appropriate personnel who support the patient with coverage and access needs. • Provide education on affordability assistance options including copay assistance, patient assistance programs (PAP), and other alternative options. • Provide non-medical, educational support including what to expect when initiating therapy. • Prepare patients and help coordinate the next appointment and treatment. • Develop trusted relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections. • Follow a planned educational and support program to support patients on therapy to optimize adherence to the prescribed therapy. • Provide proactive education to large centers, community prescribers and sites of care, product procurement options and associated billing and coding requirements for product and professional services. • Work compliantly within the Krystal patient CRM/Workflow system to document case progress, complete assigned tasks, and overall case management functions with PAL responsibilities. • Other duties as assigned

🎯 Requirements

• BS/BA degree required • 5+ years of experience (Field-Based Preferred) in patient services, field reimbursement, biopharma sales or account management required with a minimum of 1 year working directly with patients/families providing education and access support. • Bilingual in both English and Spanish. • Scientific background and ability to learn product and disease information. • Orphan or Rare disease experience working directly with patients/caregivers. • Familiarity with HIPAA guidelines and FDA regulations. • Ability to travel between 30%-50%. • Ability to handle difficult patient cases and resolve hurdles. • Ability to work in team environment and manage communication and provide appropriate leadership with internal team members, specialty pharmacy partners, and field sales. • Ability to respond immediately, when necessary (within 24 hours), to prevent lapses in treatment. • Previous experience with Patient Journey Navigator (PJN) preferred for patient services and case management workflow preferred.

🏖️ Benefits

• Equity / Stock Options • Medical and Prescription Drug Coverage • Dental and Vision Insurance • Short and Long-Term Disability Insurance • 401(k) With Company Match • Paid Holidays • Paid Time Off • Flexible Spending Accounts (Health Care & Dependent Care) • Employee Assistance Program & Benefits Concierge App • AD&D and Life Insurance • Wellness Rewards Program