Senior IT Operations Engineer

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $117.8k - $128.6k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Logo of Kwik Lok Corporation

Kwik Lok Corporation

201 - 500 employees

Founded 1954

🍽️ Food & Beverage

🏭 Manufacturing

Food & Beverage • Manufacturing • Food Safety & Compliance

Kwik Lok Corporation is the global leader in package closures, specializing in the production of bag closures, closure labels, and closure machines for the packaging industry. They provide innovative packaging solutions with a strong focus on sustainability, evidenced by their introduction of the Enviro-Lok bag closure, which reduces plastic usage and carbon emissions. With a commitment to food safety and corporate social responsibility, Kwik Lok supports various industries including bakery and produce, ensuring their products keep food fresh and safe while promoting environmental stewardship.

📋 Description

• Design, install, configure, and manage network infrastructure across headquarters, manufacturing plants, and international sites • Design and maintain resilient WAN architecture with dual-ISP and wireless/cellular failover • Implement network segmentation, VLANs, routing, NAT, access rules, IPSEC VPN, and IPS/IDS • Design and support enterprise wireless networks, including plant-floor wireless for operational technology • Manage multi-vendor network platforms and standardize configurations across locations • Monitor network performance and produce network status reports • Implement infrastructure security measures and lead response to security incidents • Administer identity and access management across Microsoft Entra ID, Microsoft 365, and OneLogin • Manage endpoint security and device standardization using Microsoft Defender and Intune/Autopilot • Support virtualization and server infrastructure, including VM provisioning and Windows Server upgrades • Support and document backup and disaster recovery systems, including testing disaster recovery readiness • Deploy, repair, replace, dispose of, and inventory computing equipment • Provide customer service support, manage tickets in Happy Fox, and resolve escalated network and infrastructure issues • Author standard operating procedures and runbooks in Scribe • Assist with infrastructure, networking, telecom, cloud phone system, and site expansion deployments • Coordinate with vendors, carriers, and service partners on repairs, upgrades, renewals, evaluations, and contracts • Mentor IT team members and participate in change control • Contribute to IT policy, governance, and security standards and advise leadership on infrastructure best practices • Provide off-hours support for outages, upgrades, and maintenance across global time zones • Support Kwik Lok production activities involving the manufacture of Kwik Lok closures and continuous improvement of quality, food safety, and manufacturing processes

🎯 Requirements

• At least 5 years of experience in network and infrastructure support, including multi-site or distributed environments • CCNP or CCNA required • CompTIA Network+, CompTIA Security+, AWS Solutions Architect, or Microsoft certifications a plus • Demonstrated experience with firewall management, WAN/LAN architecture, network segmentation, VPN, and enterprise wireless (802.1X) • Experience with cloud networking and application delivery (Azure), source control (Git/GitHub), and CI/CD practices • Intermediate to advanced proficiency in Microsoft 365 administration, Entra ID, Intune, and Defender • Experience supporting virtualization, Windows Server environments, and backup and recovery platforms • Experience leading incident response and root cause analysis, or serving as an escalation point in an MSP or multi-client environment • Experience authoring IT policy and governance standards • Must be able to pass pre-employment drug and background screenings • Must have a valid US passport, or be able to obtain after hired • Must be legally authorized to work in the United States without sponsorship • Must be available Monday through Friday, 8am to 5pm PST, with occasional off-hours availability • Must possess a physical workspace that facilitates telework and complete telework environment safety assessments • Must use video during virtual meetings • Ability to travel approximately 25–35% of the time • Ability to work periodically in office and manufacturing plant environments, including network closets and warehouse areas • May lift up to 50 lbs. on occasion

🏖️ Benefits

• Medical, Dental, Vision, Prescription, Life and Disability Insurance plans (eligible 1st of the month following date of hire) • 401(k) Plan with company match (90 day waiting period, restrictions apply) • Paid Time Off (90 day waiting period, prorated for first year) • Vacation: 120 hours a year, with increases based on years of service • Holidays: 70 hours a year (8.5 days) • Sick Leave: 40 hours a year, prorated for first year • Employees may be eligible for annual performance bonuses • Remote work arrangement • Kwik Lok will supply the employee with all necessary technology to perform work • Travel and off-hours availability support across global time zones • Equal employment opportunity and reasonable accommodations

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