Project Design Manager – Client Services

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 10%

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LabConnect

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $24.5M Series A - LabConnect on 2017-06

Healthcare • Pharmaceuticals • Biotechnology

LabConnect is a global central laboratory solutions partner that provides technology-driven, customized, orchestrated, and scalable laboratory and data services to support clinical trials and drug development worldwide. Its offerings include central and specialty bioanalytical testing, radiopharmaceutical support, decentralized/near-home collection, custom collection kits and high-volume kitting, companion diagnostics and assay validation, data management and harmonization, regulatory and scientific project management, and commercial/post-market support. LabConnect serves sponsors and CROs across multiple therapeutic areas (oncology, vaccines, cell and gene therapy/ATMPs and more), emphasizing program oversight and operational execution for clinical research.

📋 Description

• Manage the setup and amendment of clinical trial projects • Create or revise Operational Specification Documents (OSDs) defining client requirements • Create or revise customized test requisitions, laboratory manuals, and collection kit specifications • Serve as a project contact for Sponsors and Contract Research Organizations (CROs) • Attend internal and external calls as a Subject Matter Expert for Project Initiation • Provide information to Project Managers and regular setup-progress updates to Project Management and Client Services leadership • Translate client requirements into actionable steps for problem-solving and issue resolution while adhering to internal standards • Understand and interpret project-specific budgets • Coordinate with internal functional departments on database setup and study needs • Confirm completion of setup-related tasks with colleagues • Assist with project-specific training for internal staff • Mentor and train new team members • Create or oversee training materials, templates, job aids, and SOPs • Perform additional related tasks as assigned • No supervisory responsibilities

🎯 Requirements

• Bachelor's degree (B.A./B.S.) from a four-year college or university with a minimum of 3 years of setup-related and/or project management experience • Associate's degree (A.S.) and 5–6 years of central laboratory or related clinical experience, including at least 3 years of setup-related and/or project management experience • Equivalent combination of education and experience may be accepted as a substitute • Clinical Research, Central Lab, and/or Project Management experience outside of LabConnect will be considered • Customer service experience • Excellent organizational, interpersonal, communication, listening, verbal comprehension, planning, time management, attention to detail, and problem-solving skills • Ability to translate client needs to team members and adapt to changing environments and requirements • Ability to work independently and collaboratively • Ability to adhere to established timelines, processes, and procedures • Customer service/client relationship management skills • Working knowledge of Microsoft Office applications, including word processing, spreadsheets, and PowerPoint • Ability to read, analyze, and interpret business periodicals, professional journals, and technical procedures • Ability to write business correspondence and procedure manuals • Ability to present information and respond to questions from managers and clients • Ability to perform calculations and manage budgets • Ability to apply mathematical concepts to clinical-trial budget management and metrics analysis • Ability to solve practical problems and interpret written, oral, diagram, or schedule-based instructions • Prolonged sitting and computer work; prolonged computer and headphone use for conference calls • Ability to communicate effectively via phone, video, and email • Minimal travel

🏖️ Benefits

• Equal Opportunity Employer commitment and inclusive workplace • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job • One Global Team workplace focused on People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always