Bilingual Customer Service Support Representative – 11am-8pm EST

🔥 16 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $2G Post-IPO Debt - LabCorp on 2024-09

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a global leader in laboratory services, diagnostics, and drug development. The company provides testing, data and scientific insights to doctors, hospitals, pharmaceutical companies, researchers and patients, reaching more than 160 million patients annually. Labcorp operates a large global laboratory footprint with roughly 71,000 employees across 100+ countries and invests in advanced technologies (including AI and digital solutions) to accelerate drug development, support precision medicines (such as cell and gene therapies and oncology diagnostics), and inform clinical decision-making.

📋 Description

• Answer 80+ inbound calls per day from patients, doctor's offices and/or private insurance carriers • Initiate payment plans for patients with outstanding balances • Routinely utilize multiple resources to resolve patient inquiries while on the phone • Maintain performance goals • Become proficient with processes after completing a structured training program • Provide exceptional customer service in Spanish to Spanish-speaking clients • Seek solutions to challenging patient billing issues

🎯 Requirements

• High School Diploma or GED equivalent • Bilingual English and Spanish • 1 year or more customer service experience • Professionally fluent in both English and Spanish • Ability to work and learn in a fast-paced environment • Attention to detail and focused • Ability to perform successfully in a team environment • Excellent organizational skills • Proficiency navigating multiple computer screens and applications • Alpha-Numeric data entry proficiency • Excellent communication skills

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan