Client Experience Manager – Anatomic Pathology Services

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🔥 4 minutes ago

🏄 California, Oregon, +1 more states – Remote

🏄 California – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💊 Pharmaceuticals

🧬 Biotechnology

💰 Post-IPO Debt on 2019-06

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Supervise the day to day operations of the AP Client Experience department • Ensure laboratory tests are accurately performed and results are reported in a timely manner • Directly supervise, train, and mentor laboratory personnel of the department • Monitor daily workflow in the lab • Research and resolve any production errors while escalating when necessary • Engage in continuous process and service level improvements • Ensure all equipment is being properly maintained through Quality Control • Prepare and maintain Quality Assurance records and documents • Evaluate new process improvements and make appropriate recommendations • Meet regularly with direct reports to provide coaching and feedback for their development • Ensure all work is in accordance with state and Federal regulations • Responsible for administering and managing policies and procedures • Process and maintain payroll and personnel files

🎯 Requirements

• High School Diploma or GED Equivalent • 5 years or more of experience in client services, operations, or laboratory support within healthcare environment • 3 years or more of Leadership experience

🏖️ Benefits

• Medical • Dental • Vision • Life • STD/LTD • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan