Investigator Support Coordinator I

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $29 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Post-IPO Debt on 2019-06

Consulting • Logistics • Healthcare

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Support investigator sites through effective communication and phone interactions • Resolve accession holds in coordination with internal teams • Deliver laboratory results via phone or fax • Prioritize patient safety and promptly escalate concerns • Notify investigator sites, sponsors, and affiliates of lab results, sponsor-designated flags, and test cancellations per the Statement of Work • Respond to project-related inquiries from sites and sponsors via phone and email • Serve as a liaison between internal teams and external clients • Support implementation of global processes and procedures • Communicate site needs during policy or procedural changes • Monitor and resolve accession holds, escalating delays to the Supervisor and Project Manager • Update databases and communicate additional testing needs • Investigate and respond to project-related inquiries • Document service failures, resolve issues, and escalate unresolved cases to management • Track and report workflow metrics • Maintain training folders and update documentation • Complete onboarding and mandatory training, attend meetings, and participate in ongoing training

🎯 Requirements

• High school diploma • One year customer service experience • Fluent in both English and Brazilian Portuguese • Preferred: Associate’s degree and/or Medical Assistant • Preferred: Two years customer service experience • Preferred: Two years call center / telephone customer support experience • Preferred: Two years healthcare, medical or laboratory experience • Commitment to exceptional customer service • Knowledge of medical terminology • Investigative and analytical thinking skills • Proficiency in computer operations and Windows-based applications • Excellent verbal communication skills • Strong attention to detail and organizational abilities • Ability to collaborate effectively within a global team environment

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) Plan • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan • Opportunities for growth • Continuous learning • Professional challenges