Operations Technical Support Specialist

🕒 August 27

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lamb Insurance Services

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Lamb Insurance Services is the largest insurance broker in the United States exclusively dedicated to nonprofit and human service organizations. The company offers comprehensive and customized insurance solutions tailored to the unique needs of nonprofit and human service entities, ensuring they are protected while they continue to positively impact people's lives. Lamb Insurance Services is known for its robust risk management, claims advocacy, and strategic consulting services. They emphasize core values such as humility, passion, and caring, integrating these into their operations to support their clients effectively. The firm prides itself on being a top 100 insurance agency and part of the Inc. 5000 fastest-growing companies in the country, demonstrating their leadership in the nonprofit insurance sector.

📋 Description

• Execute foundational operational workflows across the policy lifecycle within Applied EPIC • Process new business, renewals, endorsements, audits, cancellations, and reinstatements for accounts • Support direct bill and agency bill billing structures as assigned • Review carrier-issued policies, invoices, and notices for accurate and timely data entry • Issue Certificates of Insurance, Evidence of Property (EOPs), and Auto ID cards using CSR24 and EPIC • Maintain accurate policy records, documentation, and activities in Applied EPIC according to OTech standards • Follow documentation standards, naming conventions, and attachment protocols • Enter daily work on a Production Tracker • Participate in workflow documentation updates and operational enablement initiatives • Meet quality, production, turnaround SLA, data accuracy, documentation integrity, and volume goals • Perform other duties assigned by the supervisor

🎯 Requirements

• At least 2 years of commercial insurance experience, including policy review and insurance terms • Commercial insurance experience is required • Proficiency in Microsoft Office (Outlook, Excel, Word) • Strong technical aptitude and ability to learn Applied EPIC and internal workflow systems • Ability to follow structured processes and maintain high data accuracy • Comfort working in a high-volume, deadline-driven environment • Strong attention to detail and commitment to data integrity • Coachable and receptive to feedback • Organized and dependable • Ability to work within defined guidelines and escalate appropriately • Collaborative, team-oriented mindset • Strong time management and personal accountability

🏖️ Benefits

• Equal employment opportunity and a work environment free of discrimination and harassment • Supportive, socially conscious organizational culture • Continuous improvement culture