ServiceNow Technical Lead

Job not on LinkedIn

🕒 January 10

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

🔧 ServiceNow

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Latitude IT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Latitude IT is an award-winning executive search and IT recruitment firm based in Australia that combines human expertise with technology and automation to connect companies with senior executives, IT and digital talent across permanent and contract roles. They specialise in CXO to senior management retained searches, technical and digital recruitment, HR-as-a-Service (Recruitment-as-a-Service), and advisory/board support for scale-ups. Latitude IT emphasizes data-driven processes, strong candidate retention, and client-focused, B2B services across Sydney, Melbourne and Adelaide.

📋 Description

• Serve as the ServiceNow Technical Lead, overseeing the design, development, and implementation of ServiceNow solutions across multiple modules, including CMDB, ITSM, SPM, and HRSD. • Lead technical teams in configuring and customizing the ServiceNow platform to meet client requirements and business objectives. • Collaborate with stakeholders to gather and analyze requirements, translating them into technical solutions and implementation plans. • Ensure the successful deployment and integration of ServiceNow modules, maintaining alignment with best practices and organizational standards. • Provide technical expertise in the implementation and optimization of the Configuration Management Database (CMDB) to ensure accurate and reliable data. • Drive the adoption and implementation of IT Service Management (ITSM) processes and tools to enhance service delivery. • Support the implementation of Strategic Portfolio Management (SPM) and Human Resources Service Delivery (HRSD) modules to streamline operations and improve user experience. • Develop and maintain technical documentation, including design specifications, configuration guides, and operational procedures. • Mentor and guide junior developers and administrators, fostering a culture of technical excellence and collaboration. • Stay up to date with ServiceNow platform updates, new features, and industry trends to drive continuous improvement and innovation.

🎯 Requirements

• 10+ years of hands-on experience in implementing and managing ServiceNow solutions, with expertise in CMDB, ITSM, SPM, and HRSD. • Proven experience in designing and deploying Configuration Management Database (CMDB) solutions, including data modeling and integration. • Strong knowledge of IT Service Management (ITSM) processes and tools, with a focus on incident, problem, change, and request management. • Experience implementing Strategic Portfolio Management (SPM) solutions to support project and portfolio management. • Expertise in Human Resources Service Delivery (HRSD) module implementation and optimization. • Strong understanding of ServiceNow platform capabilities, including workflows, scripting, and integrations. • Excellent problem-solving and analytical skills, with the ability to design innovative solutions to complex challenges. • Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels. • Experience leading technical teams and managing large-scale ServiceNow implementations. • Existing Public Trust Clearance or Ability to Obtain an NIH Badge.

🏖️ Benefits

• Medical, Vision, Dental • Paid Vacation & Sick Time • Paid Federal Holidays • 401k Retirement Plan with 100% Company Matching • Employer Paid Life Insurance • Continued Education Assistance • Employee Assistance Program (EAP) • Commuter Benefits Program • Health Savings Account (HSA) • Caregiver Support Program • Adoption Assistance Program