AVP, SBA Post-Closing Loan Servicing Specialist

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $60k - $85k / year

⏰ Full Time

🔴 Lead

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Leader Bank

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🛡️ Insurance

🏦 Banking

💸 Finance

Insurance • Banking • Finance

Leader Bank is a Massachusetts-based community bank with a national reach that offers personal, small business, and commercial banking products and lending solutions. It provides checking and savings accounts, high-yield CDs, mortgages and home-equity lending, commercial and SBA loans, cash management and deposit services (including ZDeposit), and insurance through Leader Insurance. The bank emphasizes personalized, community-focused service, digital banking features, and tailored solutions for homeowners, businesses, landlords, and real estate professionals.

📋 Description

• Process and document post-close loan disbursements, advances, construction draws, and other authorized funding requests • Review invoices, budgets, inspections, lien waivers, title updates, equity injection evidence, and other supporting documentation • Coordinate with borrowers, relationship managers, loan officers, attorneys, title companies, construction consultants, and other service providers • Maintain disbursement records and reconcile activity to core systems, loan documentation, and approved sources-and-uses requirements • Identify exceptions, documentation gaps, unusual activity, and potential compliance concerns and escalate them • Maintain organized electronic and physical loan files throughout the servicing lifecycle • Track and clear post-closing exceptions, trailing documents, recorded instruments, title policies, insurance evidence, collateral documents, and lien perfection items • Coordinate document recording and filing with counties, states, agencies, and third-party providers • Update loan systems, ticklers, document repositories, and servicing notes • Process routine servicing requests including collateral releases, payoffs, lien releases, payment changes, advances, and loan modifications • Monitor recurring financial reporting requirements and collect borrower, guarantor, affiliate, and collateral-related documents • Communicate with clients and external representatives regarding missing or updated documents and submission deadlines • Coordinate with relationship management, portfolio management, credit, underwriting, loan administration, and servicing teams • Review documents for completeness, reporting period, signatures, dates, and consistency with loan requirements • Maintain follow-up history and escalate overdue, incomplete, or noncompliant reporting items • Maintain compliance with bank policies, loan documents, regulations, and SBA Standard Operating Procedures • Prepare documentation for internal reviews, external audits, regulatory examinations, SBA reviews, and loan file testing • Assist with audit findings, corrective-action tracking, training, cross-training, procedure updates, system testing, automation initiatives, and continuous-improvement projects • Provide guidance on post-closing documentation, servicing requirements, file standards, and follow-up expectations • Contribute process improvements for loan quality, efficiency, reporting, controls, and borrower experience • Perform other job-related duties as assigned

🎯 Requirements

• Minimum 5 years of experience in loan servicing, loan operations, commercial lending, SBA lending, loan processing, or a related financial-services role • Working knowledge of post-closing loan administration, document tracking, payment processing, collateral documentation, and file maintenance • Ability to interpret loan documents, approval terms, servicing requirements, and supporting financial documentation • Proficiency with Microsoft 365 applications • Ability to learn and work effectively in loan origination, core banking, customer relationship management, and document-management systems • Strong attention to detail, organizational skills, follow-through, and ability to manage multiple deadlines and recurring requirements • Professional written and verbal communication skills • Ability to exercise sound judgment, recognize risk, protect confidential information, and escalate matters appropriately • Experience servicing SBA 7(a) and/or 504 loans, including construction, renovation, or leasehold-improvement transactions • Familiarity with SBA authorization terms, use-of-proceeds restrictions, collateral and lien requirements, disbursement controls, and servicing actions • Experience with Salesforce, nCino, or comparable lending platforms • Experience supporting audits, examinations, quality-control reviews, and exception remediation • Comfort adopting AI-assisted tools, workflow automation, and evolving technology

🏖️ Benefits

• Annual bonuses, commissions, short- and long-term incentives, and program-specific awards • Health insurance coverage • Team member wellness program • Life and disability insurance • Retirement savings plan • Paid holidays and paid time off and vacation • 401k plan with corporate match • Medical and dental insurance • Equal Opportunity and Affirmative Action employer