Banker

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $46.3k - $69.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

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Leader Bank

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🏦 Banking

💸 Finance

Banking • Finance

Leader Bank is a Massachusetts-based community bank with a national reach that offers personal, small business, and commercial banking products and lending solutions. It provides checking and savings accounts, high-yield CDs, mortgages and home-equity lending, commercial and SBA loans, cash management and deposit services (including ZDeposit), and insurance through Leader Insurance. The bank emphasizes personalized, community-focused service, digital banking features, and tailored solutions for homeowners, businesses, landlords, and real estate professionals.

📋 Description

• Provide phone, email, video, text, and chat support to customers • Manage open tickets by providing consistent and timely follow ups with all clients • Process contact and address changes in accordance with procedure • Process stop payment requests in an accurate and timely manner • Assist with daily call backs for suspicious debit card activity and processing Reg E Claims • Troubleshoot common debit card issues, order debit cards and perform card maintenance • Troubleshoot online banking issues such as lock outs, password resets, navigating the website, browser issues • Assist loan clients with basic questions

🎯 Requirements

• Associates degree or equivalent experience • Intermediate computer literacy • Strong client service and listening skills • Basic understanding of banking policies and procedures • Adhere to attendance policies • Excellent organizational skills • Ability to handle multiple priorities and possess a strong attention to detail • Strong stress tolerance • Excellent verbal and written communication skills • Strong interpersonal skills • Positive attitude and eagerness to learn • Acknowledgment to all important procedure updates in chats and emails • Demonstrate client obsession by going above and beyond for each client

🏖️ Benefits

• 401k plan with corporate match • medical and dental insurance • team member wellness program • life and disability insurance • paid holidays and paid time off and vacation